National Customer Manager
DHL EXPRESS
مجموع سنوات الخبرة :23 years, 4 أشهر
- 2017
•.Managing and Developing key account and global Customers :
▪ Develop and maintains good business relationships with key accounts and global DHL customers by increasing their business with DHL express and provide all their logistics and shipping needs keeping in consideration they provide the highest revenue if the company .
▪ conduct several business trips worldwide to insure global client are satisfied and are compliant with the DHL agreements and policies.
▪ Negotiating and closing Large Deals.
- 2014
•.Managing and Developing Existing Customers :
▪ Develop and maintains good business relationships with major customers and prospects in order to enhance understanding of the customer’s requirements and future business needs.
▪ Marketing of new and existing products by targeting and segmenting customers based on business type, logistics and Shipping needs. (Warehousing, distribution, transportation, Air express, air freight, Truck/road, Easy shop …)
▪ Ensures optimal revenue and profitability by conducting regular views of the revenue/volume by providing by Initiating appropriate actions to address any opportunities identified within the territory.
•Acquiring New Business Customers :
▪ New Business acquisition through Cold Calls, Client Referrals, PR Connections, Journals and Magazines.
•Handling Customers Special requests and inquiries :
▪ Negotiating and closing deals from One-off, Annual, Medium to Large Deals.
▪ Providing logistics solutions (clearance, distribution, warehousing, transportation, shipping methods)
▪ Daily Quotations, Shipping, Clearance, Issues (delays, loss, damages, Time sensitive pre-alerts ….
Managing and Developing Existing Account Customers :
▪ Develop and maintains good business relationships with major customers and prospects in order to enhance understanding of the customer’s requirements and future business needs.
▪ Marketing of new and existing products by targeting and segmenting customers based on business type, logistics and Shipping needs. (Warehousing, distribution, transportation, Air express, air freight, Truck/road, Easy shop …)
▪ Ensures optimal revenue and profitability by conducting regular views of the revenue/volume by providing by Initiating appropriate actions to address any opportunities identified within the territory.
•Acquiring New Business Customers :
▪ New Business acquisition through Cold Calls, Client Referrals, PR Connections, Journals and Magazines.
•Handling Customers Special requests and inquiries :
▪ Negotiating and closing deals from One-off, Annual, Medium to Large Deals.
▪ Providing logistics solutions (clearance, distribution, warehousing, transportation, shipping methods)
▪ Daily Quotations, Shipping, Clearance, Issues (delays, loss, damages, Time sensitive pre-alerts ….
In charge of Import Express handling Desk:
▪ arranging for customers import requests for inbound and third party shipments.
▪ following up on the Transit, Billing and Special instructions for import express shipments.
▪ Training CS agents on import express, truck and airfreight processes and systems (how to implement
Global network procedures).
▪ selling DHL import services for existing and new customers.
Managing the night operations and customer service team:
▪ Handling Customers Complaint and objections
▪ following up the requests sent to the network
▪ Supervising the recovery and sorting of the inbound material
▪ supervising the processing and uplifting of the outbound shipments.
▪ Handling and following up on customer’s special requests.
▪ supervising the process of the night shift operations team such as deliveries, pick ups, billing ….
Trust Trading (DHL Express Broker
Supervisor Night Shift and Weekend Team :
▪ supervising the process of clearing DHL inbound & outbound shipments (Air freight, Truck & express)
▪ Coordinating with the customs on the inspection, imposing customs charges on the automatically cleared shipments and generating the delivery orders for formal clearance shipments.
-