Production Manager
GAVA Forwarding LLC
Total years of experience :16 years, 11 Months
Production Manager (April 2019 to date)
Logistics & Warehousing Department
Gava Forwarding LLC, Dubai, UAE
verticals. http://www.gavaforwarding.com/
Key Responsibilities:
• Build new service line (Packing and Warehousing Service)
• Hiring all required operation elements to put the new service live perfectly.
• Bring new clients for Logistics (2PL, 3PL), warehousing, freight forwarding and relocation projects.
• Target new sales prospects and approaches and communicate with the customers.
• Managing all operations related to Project Mobilization services for clients across various industries in the UAE enabling efficient project start-up and execution.
• Analyze customer requirements, determine 3PL requirements, prepare cost sheets and price all logistics elements for obtaining client approval.
• Prepare the detailed project mobilization plan including requirements of various heavy and light equipment, supplies and manpower based on the customer’s project schedule.
• Develop tender documents for various logistics services, identify suitable suppliers, issue tenders/RFPs/RFQs, receive and evaluate bids/offers, negotiate with selected vendors to finalize contracts at best prices and terms.
• Monitor all ongoing projects, conducting periodic reviews to identify and measure variances from plans and implement effective measures to achieve project milestones.
• Lead the process of vendor management including identification, qualification and acquisition of vendors and regular monitoring and evaluation of vendor performance to maintain a strong healthy and reliable vendor base.
• Administer the project budget, monitoring and controlling all costs and expenditures and ensuring generation of cash flows as per the budget.
• Create, implement and update all required processes, systems, policies, procedures and controls for improving cost efficiency, productivity and profitability of operations.
• Manage all staffing matters including selection, recruitment, training and development of employees and provide leadership, motivation and mentoring to build and sustain a high performance team
Operations Manager (April 2018 to April 2019)
Projects & Logistics & Department
Gamma 5 Logistics, Dubai, UAE
Gamma 5 Logistics provides a range of logistics solutions to local, regional and international clients across diverse business verticals. http://www.gamma5logistics.com/
Key Responsibilities:
• Oversee operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.
• Manage day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.
• Work with sales team to determine logistics (2PL + 3PL) requirements, prepare cost sheets and price all logistics elements for obtaining client approval.
• Manage all operations related to Project Mobilization services for clients across various industries in the UAE enabling efficient project start-up and execution.
• Play a role in long-term planning, project status reporting, and implementing change control processes.
• Works closely with the Top management on other special planning and departmental projects.
• Planning for project mobilization including requirements of various heavy and light equipment, Co-Loaders, supplies and manpower based on the customer’s project schedule.
• Receive and evaluate bids/offers, negotiate with selected vendors to finalize contracts at best prices and terms.
• Monitor all ongoing projects, conducting periodic reviews to identify and measure variances from plans and implement effective measures to achieve project milestones.
• Monitor the project budget, and control all costs and expenditures and ensuring generation of cash flows as per the budget.
• Oversee and report weekly, monthly, quarterly, and annual metrics.
• Create, implement and update all required processes, systems, policies, procedures and controls for improving cost efficiency, productivity and profitability of operations.
• Manage all staffing matters including selection, recruitment, training and development of employees and provide leadership, motivation and mentoring to build and sustain a high performance team
Manager - Mobility and Warehousing (February 2017 - April 2018)
Contract Logistics Department
Agility (Abu Dhabi) PJSC, Abu Dhabi, UAE
Agility is a primary logistics provider to major oil and gas development projects in the region and also provides specialized logistics to major players in agriculture, chemicals, defense and healthcare sectors. http://www.agilitylogistics.com/EN/
Key Responsibilities:
• Managed operations of 3PL contracts, warehousing, and Mobilization under Contract Logistics Department dealing with provision of mobilization services to customers from various industries across the UAE.
• Developed and implemented processes and systems for efficient management of operations and customer relationships to deliver consistent high quality of services.
• Created a system for moving of consignments which increased the punctuality and efficiency of the warehousing, mobilization and relocation operations.
• Systematized procurement process which optimized cost of materials leading to reduced selling cost facilitating generation of more jobs and increase in revenue.
• Developed cost sheets for each project in advance, monitored pricing model, identified and corrected weaknesses and ensured the company’s competitiveness in the market.
• Planned and mobilized all resources required for smooth running of ongoing projects including sourcing of resources no available in-house from the market ensuring on time within budget project execution.
• Assembled competent teams for each project, assigned tasks and targets and supervised operations providing support in resolving potential operational crisis and achieve project objectives.
• Built and sustained productive relationships with clients and ensured maintenance of high levels of company’s image and reputation in the market.
Highlights:
• Managed a large warehouse supporting multiple projects with goods stored with a total value of more than AED 500, 000, 000
• Master planned large-scale project mobilizations like relocation of GASCO offices from Abu Dhabi to the Bu Hasa oil and gas field.
• Successfully mobilized and managed several projects for the Government of Abu Dhabi.
Operations Director (March 2011 - January 2017)
X Mix Relocation, Dubai, UAE
X Mix provides packing and moving services local and international shipments for individual and corporate customers
Key Responsibilities:
• Managed operations providing relocation services covering local and international movements for both individual as well as corporate customers.
• Established, trained and managed 2 complete moving teams to plan and execute customer orders ensuring efficient and cost effective services.
• Managed the entire end-to-end freight forwarding process including planning and executing of all packing and moving activities ensuring safety and quality of service.
• Dealt with all aspects of customer service including responding to customer queries and requests and resolving complaints to achieve customer satisfaction and loyalty.
• Developed and implemented an operations system facilitating smooth and flawless execution of customer assignments on time and within budget.
• Created and executed marketing strategies including online and offline advertising and setting in place a strong referral system to attract new customers.
• Managed all staff related matters including hiring, training, motivating, performance appraising and firing of personnel as required.
Highlights:
• Turned around the stagnating operations of the company from loss-making in 2011 and reached breakeven point in less than 18 months.
• Served a portfolio of clients including American University in Sharjah, GEMS Winchester School, Emirates Glass, Gulf Glass, French Consulate, Bulgarian Consulate General, Carrefour, Tecom Investments, Shuaa Capital, Khatib & Alami, Mindshare MENA, Booz & Co, Al Khaleej Continental Group and Hoffman-La Roche
Operations Team Leader (July 2007 - February 2011)
Aramex, Dubai, UAE
Aramex is an international express, mail delivery and logistics services company. https://www.aramex.com/
Key Responsibilities:
• Led an operations team of 30 and coordinated the entire process of freight forwarding to meet the requirements of customers related to cost, delivery and efficiency.
• Supervised logistics activities related to storage and distribution of goods belonging to reputable clients ensuring efficient management of all processes.
• Managed warehousing and storage areas covering receipt of goods, storage through racking in coded locations, order picking and dispatch of goods.
• Supervised the entire distribution process from receipt of pick-up order to dispatch, delivery and collection of signed proof of delivery (POD) from the consignee.
• Communicated and liaised with clients to map their requirements and priorities and plan all operations to meet customer expectations.
• Dealt with warehouse operations ensuring optimum utilization of space, manpower and equipment ensuring efficiency, safety and quality standards.
• Coordinated utilization of the warehouse management system including on time accurate logging of data and generation of daily and weekly reports for maintaining up-to-date control on stocks.
• Investigated and resolved customer complaints by addressing root causes to improve service quality and enhanced overall customer satisfaction.
• Reviewed customer enquiries and prepared quotations for various jobs to provide competitive offers while achieving the company’s margin targets.
• Coordinated all accounting activities including collection of payments, settlement of claims and control of costs to achieve financial objectives.
• Participated in the recruitment of new employees as per the operational needs of the company.
Highlights:
• Enhanced the operations manual by introducing new formats leading to improved workflow and enabled firmer cost control, precise pricing of bids, identification of areas for improvement and improved tracking and benchmarking competition.
• Consistently achieved highest sales among peers by converting quotations issued to business deals.
• Established selling strategies focusing on frequent communication with and follow-up of customers building strong customer relationships.
• Assigned to handle most vital and large orders of major clients on specific nomination/request by clients.
• Improved the complaint handling process and successfully regained a number of customers lost to the competition
• Recognized as Employee of the Quarter from among 2000 employees in the UAE, 2008
• Joined Aramex as Customer Account Executive in January 2007 and earned promotions to Senior Customer Account Executive (June 2007) and to Operations Team Leader (July 2010)
Key Projects:
• Storage projects for Philips and OSN - installed shelving systems with special codes and locations as per client requirements, established inventory control system to update client on available stock details and managed receipt, order picking and dispatch of goods.
Graduated with honor List