Assistant Manager - CRM
Drools Pet Food Private Limited
Total years of experience :4 years, 7 Months
-Successfully managed all queries and complaints for newly launched websites, contributing to an 80% customer retention rate through prompt responses and exceptional customer service.
-Assisted the Quality Assurance team by documenting and reporting all customer queries and complaints, leading to a 15% improvement in overall product quality.
-Established and curated a highly praised Flipkart Brand Store, recognized as the best among all brands.
-Achieved 100% Catalog hygiene on Amazon portals by listing 100+ ASINs and created marketing banners for 15 ecommerce and Quick ecommerce websites.
-Facilitated the listing of 20+ SKUs on Noon and Ecommerce-UAE websites, ensuring a smooth and efficient procedure.
-Maintained an organized and comprehensive database of all official communications, resulting in a 20% reduction in response time for customer queries and complaints.
-Collaborated with marketing and operations teams to successfully launch new products and services, resulting in a 10% increase in revenue within the first quarter.
-Researched and implemented new content strategies for websites and social media channels, resulting in a 30% increase in brand visibility and engagement metrics.
-Identified inefficiencies in processes, technology, and team dynamics, developing and implementing solutions that improved overall efficiency by 20%.
-Provided exceptional customer service to resolve issues and maximize customer experience, resulting in a 15% increase in customer retention rate.
-Trained and mentored junior team members resulting in improvement in quality metrics by 20%.
-Led team engagement initiatives, including organizing monthly team-building activities and implementing recognition programs, contributing to a 15% increase in overall team success.
-Collaborated with colleagues from various departments to create and implement a digital marketing strategy that resulted in a 30% increase in online sales.
-Developed a comprehensive catalogue management system for online marketplaces and quick commerce accounts, resulting in a 40% increase in product visibility and a 20% boost in customer engagement.
-Implemented data-driven strategies to optimize product listings, resulting in a 25% decrease in customer complaints.
Nigar is currently pursuing her Master's Degree from Bhilai Institute of Technology,India. With the zeal of having to learn new things,she decided to pursue her career in Marketing field to understand the corporate culture in depth and the need of Marketing in today's world.
Nigar has done her Electronics and Telecommunications Engineering from CSVTU,India. She excelled their and scored high honors during overall course and passed with distinction marks.During 4years course,she has learned various skills such as time management, discipline, optimistic, great communication and continuous learning.
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