NIKHIL KUMAR

Worked with Shams free zone as Channel Partners and Meydan Freezone as Channel Partners to complete business setup for clients inside as well as outside the UAE.
Processed renewals for existing clients who have a business setup with us.
Worked with clients who need freelancer visas where we offered packages for UAE residency Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

Employed comprehensive benchmarks to establish and monitor customer service standards.
Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Enhanced productivity levels by anticipating needs and delivering outstanding support.

Cross-trained and provided backup support for organizational leadership.

Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments. Exceeded goals through effective task prioritization and negotiation skills.

Generated leads for sales and rental properties through cold calls.
Created and implemented marketing plans to drive sales and coached staff on new strategies for maximum results.
Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.

Work scope - Micro SME - Business Loans, Daily Case Log-ins, Case Allocations. Underwriting
Daily log-ins of cases received before cut off.
Case allocation to the team
Processing of 5 to 6 cases per day ( Includes system checks and data entry)
Credit Analysis (Due to volume of work).
Examined transactions and applications to ensure accuracy and completeness Verified documents are consistent and uphold the policy guidelines.
Accomplished a 98% acceptable rating in audited files since being hired.
Measured risks and manually underwrote business loan applications to ensure quality decisions for my managers.
Analyzed appraisals to ensure file accuracy and verify consumer details.

at Dunia Finance LLC, Dubai as a Customer Service Agent.
Work scope - Insurance products, credit cards, loans, card activations, sales.
Customer Service - answering all queries pertaining to work scope (please refer above)
Handling customer complaints - solving and concluding a case.
Cross-selling Insurance products
Approval calls for loans and credit cards
Creating leads for prospective future clients
Outbound calling for sales (card activations)