Nikhila Elsa

• Own the client account coordination lifecycle for 13+ high-value accounts, managing requirements, proposals, pricing
coordination, timelines, stakeholder updates, and delivery follow-up.
• Generate 20+ client proposals monthly through manual and CRM-driven workflows, coordinating scope details, commercial
inputs, vendor requirements, service terms, and client communication.
• Support premium account negotiations by coordinating pricing, proposal changes, service terms, and internal approvals in line
with business goals.
• Coordinate 15+ regional and international vendors across procurement, documentation, compliance tracking, account
creation, and delivery timelines.
• Control procurement and purchasing activity to keep project resources within budget, reducing cost overruns by 30%.
• Maintain visibility across high-end premium projects and operational spend, including invoicing, collections, vendor payments,
PO tracking, and budget follow-up.
• Built structured tracking systems for projects, inventory, payments, and business leads, reducing PO/payment turnaround time
by 75% and document processing time by 90%.
• Coordinate cross-functional delivery across operations, marketing, finance, logistics, and e-commerce teams, supporting
content rollouts, client deliverables, Shopify order workflows, and inventory tracking.

• Managed onboarding operations across 20 global client accounts, including Google and Meta, coordinating
stakeholders, documentation, compliance requirements, and onboarding timelines for 1, 600+ employees.
• Designed APAC and SEA pre-onboarding workflows, achieving 35% faster turnaround and improving the new-hire
experience.
• Automated high-volume workflows, including document automation, offer generation, and compliance tracking,
reducing manual processing by 30%.
• Built scalable systems that improved operational visibility, team productivity, and process consistency across client
onboarding operations.
• Awarded Best Coordinator/Administrator in August 2023 for process improvement and client service excellence.

Operations and Campaign Coordination
• Managed end-to-end B2B operations for 50+ school partners ensuring seamless execution of
programs and campaigns.
• Coordinated cross-functional teams to improve efficiency, streamlining processes for smoother
logistics and problem resolution

Process Optimization
• Automated workflows using CRM and SaaS tools reducing manual effort by 30%
• Applied data analytics and reporting to optimize campaign performance and refine stakeholder
communication.
Communications and Engagement
• Executed SMS/Email campaigns improving engagement and brand visibility
• Conducted training sessions and key meetings with school administrators and students, ensuring
streamlined test execution

Market Research, Customer Satisfaction, Buying Behaviour, Motives

lead generation, customer relationships, social media marketing