Senior Customer Care Officer
Neuron LLC
Total years of experience :8 years, 5 Months
Neuron LLC is a leading Third Party Administrator covering the UAE region, Neuron provides expert business solutions to the Health insurance market.
Great understanding of insurance types, policies, procedures, coverage, etc
Receive requests by mail, telephone or in person regarding insurance claims, policies and miscellaneous questions about insurance
Respond to queries from policy holders, clients, brokers and/ or others
Cigna is a world leading medical insurance company founded in 1792
With capabilities in 30 countries Cigna has more than 95 million customer relationships worldwide.
Great understanding of insurance types, policies, procedures, coverage, etc
Receive requests by mail, telephone or in person regarding insurance claims, policies and miscellaneous questions about insurance
Respond to queries from policy holders, clients, brokers and/ or others
Global partner to leading content creators and distributors
Key Achievement
Single Point of Contact - Warner Bros. Studios
Position Overview
• Performing QC checks on files on a daily basis, on various file
types.
• Ensuring our subtitles conform to industry and Deluxe standards
and client requirements (timing, formatting, and language and
client specific rules).
• Ensuring 100% on-time delivery, while maintaining an average
quality record of 98%.
Key Responsibilities
• Checking that language subtitles conform to Deluxe guidelines, as
well as client requirements.
• Ensuring that these subtitles are checked against reference
material related to the project and implementing required
instructions to ensure that the final product is consistent and
error-free.
• Ensuring that the quality of work is very high with less than 2%
error rate.
• Maintaining an average quality yield of nothing less than 98%
throughout the year, for all clients.
• Ensuring 100% on-time delivery for all clients.
• Coordinating with native speakers of various languages to
implement changes or fixes in languages, based on errors found.
• Providing feedback to translators and other departments, when
standard procedure is not followed, so that quality measures are
implemented upstream as well.
• Communicate clearly and effectively with clients, both internal /
external.
Final year Computer Science - Random quiz generator using Java, HTML and data base management.
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