Managing Partner - Learning & Development
Ernest Talent
Total years of experience :19 years, 2 Months
•Manage diverse client portfolio for employee upskill and training activities
•Providing management consulting services on improving and restructuring of different business areas, including Operations, Organisational Development, Change Management, People Analytics and People Management and other
•Design, develop and carry out custom-built training, courses and workshops as per TNA, aligning them to the business strategic goals and to ensure maximum ROI and evaluate training effectiveness
•Design and implementation of Performance Management System (Goals & KPI)
•Construct and actualize Individual Personal Development Plan
•Support career and succession planning
•Advise on HRIS and ATS implementation to invoke HR digital transformation and optimisation
•Create sustainable mentoring programs for clients
•Optimize client learning and development resources and processes
•Build in-house training and course database
•Build meaningful relationships with clients and business partners
• Managed business development and implementation of Bayt.com’s portfolio of recruitment products and services for enterprise clients utilizing a solution-oriented approach
• Built and maintained productive relations with all enterprise clients
• Deployed consultancy-driven techniques to identify client’s recruitment needs
• Helped plan talent acquisition and retention recommending optimum solutions from Bayt.com portfolio addressing the needs
• Collaborated with Bayt.com departments - IT, online ad sales - and liaised with the client ensuring effective on-time end-to-end delivery of recruitment and HR software solutions fulfilling client requirements
• Managed all aspects of knowledge transfer, including training of clients on product usage, followed-up queries and delivered continuous end-user education
• Coordinated the learning and development function to provide sales training to the team, enabling effective product presentations, demonstrations and client handling
• Acted as PoC for Student Outreach program, organising and delivering different career planning and development workshops for students
•Managed sales of advanced telecom solutions and services, ICT products and Cloud services (Microsoft CSP portfolio), infrastructure and software - to enterprise clients (key corporate accounts).
•Conducted regular business assessments and reviews, identified client needs, created and presented customized telecom and ICT solutions to existing and potential clients.
•Gathered and analyzed market intelligence, including up-to-date market trends and competitor activity, managed the CRM pipeline to assess and prioritize opportunities, track performance metrics of key accounts, identified short and long term opportunities and produced business development forecasts.
•Managed a portfolio of enterprise accounts across diverse businesses and used a consultative approach in selling telecom and ICT solutions.
•Contributed to preparing responses to client requests for proposals, including the production of documentation, data and media for RFP and project pitches.
•Drafted and presented sales reports to management and analyzed financial reports of clients to identify, assess, minimize or prevent potential payment risks.
•Led all phases of telecom and ICT projects from generation of solutions to implementation, assuring achievement of scope, quality, cost and delivery objectives.
•Participated in project management activities, external meetings with clients and potential clients and internal meetings related to assigned projects supporting project milestones.
• Built and maintained professional relationships with client management at C-level and above, ensuring high standards of service and support.
• Supervised staff, including a personal assistant and a team of dedicated client service agents assigned tasks and ensured on-time quality deliverables.
During my time as a Corporate Account Manager, my biggest achievements were:
► Establishing profound relationships with C-level managers, Board members and above in my base. All clients were corporate accounts with indispensable value to the organisation's business.
► Acquisition of a few Croatian branches of major global corporations, bringing over 2.000 mobile voice and data subscriptions in one year
► Establishing new stable revenue streams in the ICT sector by landing a couple of big contracts, worth over 1 million Croatian Kuna
► Maintaining my overall KPI score over 130% on monthly bases
► Successful Customer Revenue build-up by negotiating new contract terms with customers, with better (higher) Customer Margin levels
► Leading overall positive Customer Value Policy by keeping CV margins above 30% and more
•Managed client meet&greet, car parking lots reservation, meeting room arrangements and scheduling,
•Handled general office management, ensuring ample and timely stock of office supplies
•Managed outgoing mail and incoming mail
•Answered inbound phone calls and general emails, filtered unwanted calls and spam mail
•Additional tasks included: helping Office and Marketing Manager in event organisation, documentation organizing and filing, checking English test results from tested candidates.
•Maintained regular contact with the candidate database to ensure up-to-date and accurate records are held
•Provided turnkey project support to clients by sourcing candidates for the projects I was managing, supplying project managers with short-lists of suitable candidates for specific requirements
•Analysed weekly project activities and provided regular reports to the clients
•Gathered market intelligence through networking and research
•Consulted clients on hardware and software solutions for fixed network telephony and online services, united by the T-Com brand, as well as mobile communication services under the T-Mobile brand
•Managed acquisition process of new residential and business clients (fixed and mobile solutions, Internet (data) solutions and ICT
•Responsible for client retention
•Operated daily administrative duties, including preparation of sales reports, attending internal sales meetings with the team, monitoring and maintaining inventory
• Prepared contracts, made all the necessary arrangements with residential and business customers (small and medium business)
•Maintained regular contact with existing partners, supporting business development team with guidelines, market insights and CX
•Provided action plans for future business collaborations and partnerships in the form of weekly, monthly and quarterly plans and reports for sales boost and target achieving
•Achieved my KPIs on a daily and quarterly basis (always above 110%)
•Won a Company Award powered by Samsung as 3rd Best Sales Achiever in 2013 (Incentive Program)
•Issued drugs to clients based on doctor referrals and prescription medication, dispensed medical products to patients
•Predicted future customer needs and stock inventory accordingly (i.e. seasonal OTC for flu and cold season, sunblock products for summer season)
•Kept track of pill counts, checked expiration dates on drugs, kept prices up to date, identifying slow-moving products and taking steps needed to sell
•Gatherhed, organized, and assessed patient information (DOB, medical history, family history etc.), maintained electronic patient information
•Educated patients on proper and correct prescription drug use, liaised with other healthcare providers
•Prepared billing information and reports for issued drugs, over-the-counter medications and pharmaceutical products,
•Organized sales promotions, met possible partners, filled sales reports and sales promotion success, kept track of new products on the market
•Improved sales of medical products in every branch and raise awareness of cross-sales and up-sales techniques among my colleagues, using my previously gained experience in sales
•Managed sales operations of telecom solutions for fixed, mobile network and online services
•Prepared sales contracts and reports for successfully closed deals
•Handled customer complaints and overall CX
•Maintained relationship with existing and potential partners, supporting business development team with insights and gathered market intelligence
•Providing weekly, monthly, and quarterly plans for sales boost and target achieving through up-sales and x-sales activities
•Coached and mentored new and existing team members
•Overachiever in every department I worked in (Residential Telesales, Small and Medium Enterprise Telesales, Retention (Save desk), Loyalty, Acquisition (cold calling), Corporate Account Business Sales Operations)
•Represented Business Call Center (Customer Service Center) to visiting management board members and other VIP visitors
Frigoterm d.o.o. (Frigoterm LLC) is the leading manufacturer in the field of industrial refrigeration plants. They offer a wide range of products including compressors, condensers and other refrigeration equipment for the dairy, brewery, meat processing and other related industries.
I worked from home. My job was to translate different types of documents and technical manuals which were either sent to me via email or delivered. All translations were divided in translation cards made of certain number of symbols. My earnings were based on number of cards i.e. the size of the document I translated. This position allowed me to have an additional income as Interpreter while working as full time Interpreter for Bajkmont LLC and later on as Sales Agent for Croatian Telecom.
During this period, I have translated number of documents and manuals which are still in use. CEO of the company asked me to even tutor his two children in English and German, which I gladly accepted as it was for me the sign of true recognition of my work and abilities.
Bajkmont LLC is one of the leading companies for fabrication and assembly of steel structures in region. Since its establishment in 1984. Bajkmont succesfully conducts business on Croatian and European markets.
As Interpreter, I had to translate different types of documents and technical manuals on daily bases and attend occasional meeting for simultaneous translating when needed.
During this period, I have translated number of documents and manuals which are still in use. Later in my career, as I became Corporate Account Manager, Bajkmont became one of my successful acquistions for Vipnet, as they agreed to transfer their mobile and fixed communications from Croatian Telecom. This shows the trust I gained during the period I have worked for Bajkmont.
Estimated completion time: TBD, paused due to maternity leave, followed by COVID (was not able to put that info above) Core: Analytical Accounting, Managerial Economics, Microeconomics, Macroeconomics, Operations Management, Organizational Behavior, Human Resource Management, Financial Management and Analysis, Business Statistics/Quantitative Analysis, Financial Reporting, Auditing, Financial Reports Analysis, Brand Management, Marketing, Marketing Management, Corporate Governance, Corporate Social Responsibility and Busines Ethics, Strategic Risk Management, Enterprise Risk Management, Corporate Strategies Management, Corporate Finance, International Business, Business Law, Entrepreneurship Electives: Management Informations Systems, Market Research, Negotiations, Investing, Innovation and start-up Management
Core: Telecommunications Networks Architecture, Terminal Eqipment, Computer Networks, Teletraffic Technology 1, Mobile Communication Systems, Information Systems of Network Operators, Switching Processes and Systems, Telemetrics' Systems Maintainance, Information and Communication, Planning of Telecommunication Networks, e-Business Systems, Security and Protection of Information and Communication Systems, Queuing Systems, Processing of Messages and Signals, Transmission Media, Simulations in Traffic, Teletraffic Technology 2, Designing Information and Communication Services, Forensic Analysis of Information and Communication System, Assistive Technology in Traffic System Analysis, Modeling of Traffic Systems Electives: Call Center Management, Telecommunication Regulations and Law, Introduction to Telecommunication Business Management and Economics, Telecom Operations Management, Ecology in Telecommunications Traffic
