Trainer
Sykes
Total years of experience :15 years, 4 Months
Main activities and responsibilities Responsible for coordinating, scheduling and delivering induction training for new hires and
refreshment training for existing agents across 4 global sites (Cluj, Cairo Edinburgh and Shanghai).
Creating training materials in English language for all the agents including soft skills. Action planning
for individuals or groups.
Name and address of employer SYKES, Sigma Center, Cluj Napoca
Type of business or sector Training / Customer Service
Main activities and responsibilities Technical, product and sales customer support for the Greek Clients by phone, email and
Livechat.
Name and address of employer SYKES, Sigma Center, Cluj Napoca
Type of business or sector Customer Service
Teaching weekly laboratories concerning the above mentioned topics, responsible for practical skills development in students, tutoring and supervision of scientific projects and diploma presentations.
Additionally in my responsibilities I was Laboratory Network Administrator of 25 PC’s, responsible for weekly maintenance, with emphasis on security and maintenance of the computers and the network, and their associated hardware and software.
MSc on the subject “Wireless Networking and Communications”. Principal subjects/occupational skills covered: Wireless networks, Telecommunications, Antennas and Radio waves, Optical Networks, Digital Signal Processing, Security of Communications and Cryptography, Management.
Principal subjects/occupational skills covered Computer Architecture, Telecommunications, Antennas and Radio waves, Control System Automations, Analogue Electronics, Digital Electronics, Software Programming, Web Design, Circuit board Design, Multimedia, Management, Business Administration