Sales Admin Supervisor
Mohamed Abdulrahman Al Bahar
Total years of experience :17 years, 6 Months
1) Supervise all aspects of administration staff to ensure tasks are being performed accurately and expediently. Schedule work hours to have complete coverage of all work areas yet eliminating unnecessary overtime. Interview, hire, train and provide consistent performance evaluations to all staff members
2) Process new hire documents for all sales, marketing and administration associates and forward to HR contact timely. Maintain copies for personnel files at sales office and enforce wage and hour policies
3) Perform various accounting functions to including coding of invoices, new vendor set up.
4) Review commission payroll for accuracy. Notify appropriate departments at the Regional Office or Corporate Office of any discrepancies. Assist sales representatives with any commission or bonus errors.
5) Ensures compliance with all Contract Standards/Business Rules and enforce all requirements of Al-Bahar's Standard Operating Procedures and policies.
6) Completes transactions and agreements for customers following established guidelines and procedures.
7) Obtains required authorizations, signatures, imprints, addendum, and perform Preferred /Fastbreak, or other special services as assigned.
8) Completes qualification procedures prior to selling/renting machine.
9) Reviews completed contracts with customers to verify accuracy of information and explains rates and charges.
10) Provides customers with completed rental agreements, keys, and directions to rental machine, and any other assistance required.
11) Maintaining accurate records of customer contracts.
12) Completes transaction procedures for returned machines and verifies accuracy of closing calculations.
13) Audits closed contracts to ensure accurate charges for operator, damages, etc.
14) Solves problems raised by customers using sound judgement within applied empowerment guidelines and company policy.
15) Monitor machine inventory and availability.
16) Supports Sales Staff to achieve their sales targets.
17) Coordinating and supervising the day-to-day sales efforts of the team.
18) Ensures all Quality Assurance standards are maintained.
19) Handles corrective Action when necessary.
1) Preparing the daily, weekly and monthly report.
2) Assisting in all administration related activities, infrastructure management.
3) Assist managers for letter correspondence.
4) Assisting other administrative staff for other related activities.
5) Keep in track with Customers through telephonic calls, e-mails and personal interactions.
6) Preparing quotation & agreement as required.
7) Raising of purchase orders and invoice tracking.
8) Arranging all reports related to the department activities on a daily basis.
9) Distribution and filing on incoming correspondence and typing all outgoing letters and internal memos.
10) Set up and maintenance of various charts, table’s data sheets.
11) All critical supports as and when required by the department and all other office routines.
12) Monitoring inventory, office stock and ordering supplies as necessary.
13) Creating and modifying documents using Microsoft Office.
14) Effective co-ordination with all departments for the smooth functioning of the concern.
15) Providing after sales follow up to ensure client satisfaction and generate repeat Business.
1) Meeting and greeting clients and visitors to the office.
2) Typing documents and distributing memos.
3) Correspondence with bank and financial institutions.
4) Handling incoming & outgoing calls, correspondence and filing.
5) With minimum supervision, Maintain well organized filing system in both soft & hard copies.
6) Keep database up-to-date & periodical back up of applications.
7) Train other staff in windows, MS-Office etc. & Co-ordinate with other departments.
8) Handle inter-office duties and reports, supporting other sections such as HR & Finance Dept.
9) Perform other duties in addition to regular duties as required.
10) Type letters & other documents and Proper filing & Keeping up to date record.
11) Prepare Price lists, proposals, quotations and tenders as required.
12) Maintain regular contact with key onsite and offsite managers.
13) Work in partnership with the client, client representatives.