Nilnta Elpida Morais

Accurate and timely management of orders that satisfy customer demand.
Managing customer replenishment according to service parameters mutually agreed with the customer (Service levels, days on hand, quantity efficiency requirements, etc.)
Mastering the use of Supply Chain Innovation tools for the processing of orders, such as VMI, EDI and depot stock management.
Master data exchange with customer and maintain up-to-date and accurate master data to support relevant EDI mechanisms
Overview of distribution tasks and related service failures, such as outstanding deliveries, planning and booking deliveries, investigating discrepancies and liaise with UL Distribution manager.
Checking of order failures to prevent re-occurrence.
Handling customer logistics complaints, logistics queries and discrepancies in a professional manner in order to coordinate resolution.
Actively participates in projects so as to improve customer service and work jointly with customers to streamline the end to end supply chain.
Influence and ensure implementation of Supply Chain strategy
Working to strict deadlines to co-ordinate Multi-Modal imports & exports with end to end responsibility for NMK, ALBANIA, KOSOVO
Strong customer relationships to understand requirements and always deliver excellent customer service.
Tnasportation booking and processing relevant Import / Export documentation to customs authorities according to legislation of each country

Manage the allocation of stock to cover current sales orders across all
customers through the efficient use of the SAP Available to Promise (GATP)
application
Coordinate “fair share” or other allocation of short stock to meet customer
requirements and minimize out of stocks by managing the GATP (Global
Available to Promise) rules and processing
Manage the input and maintenance of promotional allocation quantities
(“quotas”) in GATP based on input from local CDTs and Demand Planning
Identify direct ship opportunities and coordinate overrides to plants after
follow-up and agreement with Supply Planning and Customer Service
Maintain consistent daily contacts with Supply Planning, local Demand
Planning, and Logistics to identify and resolve short stock issues and
manage allocation of existing inventory and inbounds to current orders
Coordinate with Supply Planning the decision and process of overriding sales
orders or requesting inter plant transfers with short stock to alternate
distribution centers to meet service requirements and commitments

Manage order creation, delivery issues and order management
Utilize TMS to consolidate orders / deliveries into optimized shipment
Cooperate with Logistics (either of CP internal or 3PL) so orders deliveries
can be consolidated into optimized shipments
Accountable for the CS Key Performance Indicators (KPIs) analysis and
results
Follow up on Delivery exceptions, including refusals avoidance and returns
order creation
Develop effective customer communications and relations to facilitate
effective order to invoice fulfillment, including: New item launches, SKU
transitions/substitutions

Efficient and relevant support for the cooperation between Supply Chain and
Sales channel under the supply process.Responsible for managing the stock
level of the central warehouse
Monitor stock levels and adequate data received related to the forecasted
local unit sales expectations and according to the required stock levels
based on the contracts.
Collaborates with Sales and Finance to minimize financial impact of excess
and obsolete finished goods and recommends future SKU rationalization
Daily communication with several hundred suppliers and transportation
agents across Greece and Europe
Conducting sales analysis
Handle customer complaints - product recall and report incidents according
to the corporate policies
Train others in use of demand management tools and processes as needed
Managing constant buzz of activity and tight deadlines in a fast-paced &
varied environment
Responsible for coaching people

Coaching & training, with a focus on customer excellence to support customer retention
Manage work flow, be responsible for ensuring the timely and effective flow of work. Ensure telephones are answered within set targets.
Manage customer complaints ensuring customer satisfaction throughout. Identify, challenge and resolve root cause of issues to prevent re-occurrence.
Provide cover in the team to ensure all key business requirements are covered.
Ensure master data is correct to eliminate risk of errors and credits.
Act as a role model for the team, be the first point of contact for the team for all issues and queries.

Dates September 2008-March 2009
Occupation or Position held Marketing Assistant Manager
Responsibilities
Responsible for planning and implementation of promotional activities, schedules and annual maintenance
. budget, editing and supervising of corporate websites Analysis
. of online marketing & Social Media

Dates July
Floor manager, Cashier
Responsibilities
Sales, customer service, cash management
Name Diesel

Dates April 2005- July 2005
Occupation or Position held Research
Title "The role of confidence in the intention of using alternative
channels"
Place National Bank of Greece, Alphabank, Pireos Bank, Eurobank,
Kuprou Bank, Egnatia Bank

Dates July 2005- December 2005
Occupation or Position held Internship (section of loans and credit cards)
Name of employer National Bank of Greece
Tel
Address Megarou Tsai 654 -Athens

Dates July 2002-April2003
Occupation or Position held Auxiliary employee in foundation that supports efforts towards the development of Greek regions and local
communities and shows great sensitivity to nature conservation,
forest wealth of the country and our cultural heritage.


Responsibilities Coordinate related work with tourism, environment and registration of scholars organizing events for praising the succeeded students.
Name of employer