Relationship Manager, SME Banking
Standard Chartered Bank
Total years of experience :20 years, 6 Months
As Relationship Manager-SME Banking
• Proactively managed the portfolio of the allotted existing customer base and involved in generating revenue from the present customers through fee and interest income.
• Essayed a key role in:
- Sourcing new customers to bank through referrals.
- Assisting customers with their day-to-day service requirements.
- Carrying out regular meetings with the top-end customers within portfolio.
As SME Centre Manager
• Played a prominent role in working on campaigns for the Branch Segment and promoted the cross-selling of SME Products.
• Holds the credit of increasing the penetration level and migrating the customers through various service option like Web banking, I banking, Debit cards, Phone banking.
• Significantly involved in:
- Creating a strong Retention Management Model for CASA.
- Providing training to branch staff for sales and service of SME products.
- Increasing the Cross holding ratio of each of the customer under portfolio.
• Initiated the regular meetings with key customers for building stronger relationship.
• Streamlined the strict adherence to group and regulators Anti-money laundering and Know Your customer guidelines sanctions.
• Stellar in monitoring the process guidelines for various activities handled by SME.
Senior Personal Financial Consultant
Sales activities:
• Demonstrated excellence in selling of retail bank products which included Personal loans, Credit cards, Auto loans, Company products (SME) & fixed deposits, and SME loans, etc.
Service Related Activities:
• Essayed a pivotal role in the servicing of all Branch walk-in customers with respect to all banking products, their complaints and queries which involved: Loan Deferment, Liability Letter Request, Clearance Letter, Balance Certificate, taking over Loan Settlement and Reference Letters.
Transmed Overseas Inc is one of the leading Fast MoovingConsumer Goods distributor company in U.A.E, Thier products include All Proctar and Gamble produts, Pringles.Chiclets, Galaxy, Twix, Bounty, Mars, Twix etc.
I am part of the Confectionary team were which i cover the Impulse, schools and universities.
of Abudhabi City
• Diploma in Islamic banking and Finance from Association of Business Practitioners, UK