NINA BAS

Logistic/Import & Export/Sales Distribution - MEA Region
Order Processing: Receive, prepare, process of sales-approved orders and
documents in accordance with the companys procedures. Trade compliance:
Monitor and ensure adherence to import and export regulations, including customs
laws, trade agreements, and licensing requirements. Documentation management:
Prepare and review import and export documentation, including invoices, packing
lists, Certificate of Origin & Bills of Lading, to ensure accuracy and compliance.
Letter of Credit: Ensure trade transactions are accurately processed in accordance
with the terms and conditions of LC, UCP600, URR725, Incoterm and ISBP745.
Coordinate Shipments: Coordinate and manage local and international orders with
sales and overseas offices/agents regarding procurement, production, transportation
and distribution. Negotiate with freight forwarder about the freight cost and schedule
shipping to obtain a booking for freight and timely shipment. Customs clearance:
Liaise with customs authorities to ensure smooth clearance of imported and exported
goods, resolve any issues that arise, and address customs inquiries or audits.
Inventory & Warehouse management: Monitor & organized inventory levels and
coordinate with internal teams to ensure an efficient supply chain, including
optimizing lead times and managing stock levels to meet customer demands.
Coordinate with internal departments: Collaborate with sales, finance, and 3PL
warehouse teams to align import and export activities with business goals and
objectives. Maintain records: Keep comprehensive records of all import and export
transactions, including shipping documents, licenses, and compliance documentation
for audit purposes. Maintain and update system database regarding customers,
products, suppliers, catalogues, & pricing. Build relationships within the company and
with external parties such as suppliers or distributors. Cost optimization: Identify
opportunities to minimize import and export costs through efficient shipping methods,
optimal routing, and consolidation of shipments. Stay up to date: Stay informed
about changes in international trade regulations, tariffs, and customs requirements to
ensure compliance and adapt import/export processes accordingly.
Sales & Marketing: Supervise & support sales teams by providing timely information
on product availability, pricing and sales quotations, enhancing customer service.
Maintain a high level of the existing customers (distributors, dealers, and retailers)
and expand the customers base to ensure the companys presence. Meeting with
project clients to assess their needs and define project requirements, acceptance
criteria and project timelines. Maintain accurate records of sales-related activities,
including customer interactions, sales orders, and sales performance data. Manage
online marketing presence, including on social media platforms.
After-Sales Service: Providing exceptional technical support and maintenance
services to our customers after the sale of our products. Ensure customer
satisfaction by addressing technical issues and offering guidance on product usage.
Admin & HR: Oversees the daily operations of an office, managing facilities,
supplies, equipment, and coordinating administrative tasks for the entire team.
Assists office legal & employee documents such as renewal of visa, insurance,
tenancy contract, trade license & others. Maintaining employee records, managing
benefits, assisting with recruitment and onboarding, and ensuring compliance.
Accounts: Preparing financial documents such as invoices, bills, and accounts
payable and receivable, Processing business expenses, managing payroll account
through WPS, VAT filing preparation. Maintain Petty Cash and Generate Expenses
Report.

Oversee the activities of a companys technical department and ensure that the
technician responds promptly to client requests. Provide after sales service
(maintenance or repair of product during and after warranty period. Receive and
respond to customers call regarding product request orders, coffee machines service
and resolve customer complex technical problems. Schedule, organize, coordinate
trouble calls, service, repair, and technical issues. Monitor & supervise day-to-day
technician schedules. Organize and update customer database and information
(BMS). Monitor repaired machine and update customers for the faulty findings as well
as the charges if not covered by the warranty. Process and prepare orders,
quotation, invoice, and other forms received through calls, email and faxes. Charges
and follow-up payments from clients of technical services rendered. Implement safety
standards in handling clients products and items. Ensure total client satisfaction
through technical services. Tracked and recorded expenses and reconciled accounts
to maintain accurate, current, and compliant financial records.

Jawad Business Group of Companies - Supermarket Division
(2 Supermarket and 34 Convenience Stores)
Job Responsibilities:
New Products: To consistently explore possibilities of introducing new products and innovations to the market by staying updated on the global product innovations and trends. Work to ensure the market keeps pace with competition in the form of range and product launches. Local Market Analysis: Consistently analyze local retail trade with a special focus on immediate competition in order to stay abreast in form of range and pricing structures of imported range. Ordering Schedule: Initiate and adhere to the ordering schedule for existing suppliers ensuring consistency in product availability. Stock Holding: Close monitoring of stock levels to ensure optimum stock levels at warehouses as well as outlets at all times. Ensuring stock reductions and write-offs are kept at bay by closely monitoring of movement. Category Management: Analyze range by category to ensure every category has a complete product mix that is in line with customer requirements. Profitability: Ensure profitability is maintained as per management requirements by maintaining category wise profitability chart. Stock Rotation: Monitoring stock movement and indicating stagnation to supermarket operations to facilitate rotation and liquidation. Business Review: Reviewing business trends on an ongoing basis with all suppliers. Range Rationalization: Monitoring and rationalizing product range/de-listing of slow-moving lines in order to allow for new innovations. Documentation & Filing: Ensure smooth flow of purchase process by liaising with relevant departments and corresponding with suppliers to facilitate timely delivery and clearing of goods. Liaise with the accounts payable department to ensure accurate & timely payment of invoices as necessary for business with supplier. Maintain complete updated purchasing records/catalogue /data and pricing in the system. Seasonal Requirements: Liaising with suppliers of seasonal goods and placing relevant orders on time to ensure that products are available in time for relevant seasons.

Supermarket Division - Health & Beauty, Food Organic Section & Stationary Dept.
Job Responsibilities:
Provide support to the Assistant Managers/Store Managers to ensure the team consistently delivers the customer service proposition and maximizes sales. Process order requisition, receiving stock order, stock merchandising; encoding invoices. Organizes or oversees the organization of merchandise on store or department shelves, reviews the inventory to make sure everything is in stock, and provides input for establishing the sales goals for store or department. Worked with vendors/suppliers to bring in effective marketing displays for sales floor and sales windows. Oversaw preparation and distribution of promotional materials and flyers. Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses. Maintained outstanding store conditions and visual merchandising standards. Conducted inventory analysis to determine optimal stock levels. Marked-down clearance items and relocated merchandise to proper store areas. Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures. Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers. Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves, and preventing shrinkage. Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions. Monitored and replenished display inventory and restructured according to available stock.
Accomplishment:
 EMPLOYEE OF THE MONTH FEBRUARY 2008
 JANUARY 2008 CUSTOMER SATISFACTION (YEAR 2007 GOOD SALES)
 EMPLOYEE OF THE MONTH APRIL 2005
Seminar/Training Attended:
 WORK ETHICS, CUSTOMER CARE & COMMUNICATION SKILLS - BAHRAIN - JUNE 17-18, 2008