Senior Account Manager
XpertLearning
Total years of experience :18 years, 8 Months
" Highly creative and self-motivated with innovative ideas / concepts for increasing the transference of learning from a lower level to a higher level.
Proactive in assessing learning and development needs and effectively aligning programmes with business objectives. Adept in translating employee development behaviours into high-impact learning designs and curriculum.
Substantial knowledge in Initiating, developing & implementing Learning Management System and establishing eLearning and Blended Learning for all verticals of the organization.
Developing new processes and transforming old ones at business unit level while addressing staffing, technology, operations, maintenance, and training requirements.
Perform needs analysis and review organizational resources to ensure that learning and development resources exist or are developed to support learning needs based upon projected competencies.
Providing Learning & Development Training Solutions in-line with business / growth objectives / initiatives i.e. assessing learning and development needs/programs, articulating, designing and implementing new project initiatives.
Help devise course methods, media, and materials that are interactive and innovative in design and ensure regular updates.
Liaising with key stakeholders to drive training & development initiatives including competency development, business growth and delivery metrics improvement.
Accountable for making schedules and plans for training sessions to the professionals, incumbents & weak performers as per their needs & requirements.
Working with management in the planning and evaluation processes of e-learning technologies, develop and implement the use of content and program assessments and support services evaluations.
Motivate and lead a high performance team; develop & mentor direct reports to cultivate skills and to increase effective collaboration for better results across verticals and department.
Business Development & Project Management
Identify new business opportunities order to maximize growth potential. Developing and managing accounts and providing support to ensure consistent satisfaction in business services delivered to client.
Outstanding interpersonal & employee-relations skills with ability to teach improved communication, diversity skills, and to aid in efficient completion of work.
Collaborating with various vendor partners like Skillsoft, Cornerstone OnDemand, Pearson English, to provide tailored solutions as per the client's needs.
Maintain advisory/consultative relationships with people in subject-matter expert areas/centres of excellence that provide input to or deliver training and development.
Deftly monitoring and scheduling the projects through different projects management techniques as well as develop team for proper execution of e-learning projects.
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courses: SMSG – Account Planning (Content Writing – Elearning Team) Digital Literacy (Authoring MCP items (questions) and reviewing - Exams Team) Hosting Windows Server 2003 (Reviewing MCP items (questions) – Exams Team) Team Foundation Server (Reviewing MCP items (questions) – Exams Team) ICICI Phone Banking and Fraud Prevention Hyperion
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