Technical Lead - cloud and virtualization
Colt Technologies
Total years of experience :17 years, 7 Months
- Design, Deploy and manage Cloud environments using VMware vCloud Director based cloud infrastructure across UK and Europe.
- Design, deploy and manage VMware Infrastructure for Production and DR environments based on customer requirements.
- Implement products like ESXi 5.x, 6.x; VMware vCenter, vCloud Director 1.5, 5.x; VMware vShield Manager.
- Managed VMware VDI solution for Colt and Clients
- Working knowledge on Cisco UCS.
- Assist in design / development of virtualization products and solutions.
- Implementing solutions for clients based on the design given by architecture/engineering team.
- Responsible for all major incidents to ensure that services are up in time as per the SLAs with customers are adhered to.
- Provision of technical consultancy where required.
- Responsible for high end operations and delivery projects.
- Managing huge IaaS environment implemented across Europe and in Hong Kong.
- Managing DRaaS platforms implemented using Zerto Virtual Replication software.
- Head and drive projects, design best possible technical solution.
- Working closely with vendor to solve, report issues/bugs in VMware products.
- Working closely with other teams such as capacity planning, design team storage team etc.,
- BAU activities proceeds with tickets, escalations, changes, RCAs on problem tickets, delivering projects, meetings with project managers, participating in LLDs and provide required suggestions and creation of plans.
- Test proof of concepts and provide backline assistance for pre-sales consultant
- Identify products issues by replicating the issues which involves rigorous testing of the provided patch and also evaluate the implications if any.
- Assess and evaluate the Virtual Infrastructure for clients, and provide best practices USA, Canada and India.
- Provide pre-sales and post sales contractual support to VMware enterprise customers.
- Working and implementing designs on VMware Hypervisor ESX/ESXi servers and assisting customer issues arising from around the world.
- Working closely with engineering, beta and build teams to design and develop competitive products by filling in on field problems encountered by customers, as well as identify bugs and assist in debugging products.
- Consolidation of physical environments into Virtual by working in liaison with the field teams.
- Work independently and as a member of a team of consultants on engagements with customers, often in a technical leadership role.
- Collaborating with VMware partners such as EMC, Dell, HP, Equal logic, CISCO etc. to provide speedy resolutions to customers.
- Expertise primarily in SAN based Virtualized solutions.
- Planning, Implementation and troubleshooting ESX servers all versions.
- Configuration and troubleshooting Network infrastructure of ESX servers (VLAN, Virtual Switch, vDS, VM nics etc.).
- Configuration and troubleshooting Storage infrastructure of ESX servers (iSCSI, FC, NFS, VMFS Data stores etc.).
- Core knowledge of VM snapshots managing and troubleshooting all snapshots, clone, template etc. related issues.
- Comfortable in working on ESX Shell using all ESX commands to perform all the above mentioned tasks.
- Side roles include developing content for engineer’s self-study, leading a group of 20 engineers to assist with day to day work.
- Field Engagements: Engaged in various client site events, delivered technical sessions on best practices, datacenter and solutions designing with VMware products
- Frequently delivering extensive classroom trainings on VMware ESXi. vCenter, Converter and Capacity planner
- Escalate Officer for Microsoft program
- Assisted and managed a group of 15-20 engineers technically, providing floor support and taking escalation calls as necessary.
- Troubleshooting issues with Server/Client site operating systems like windows XP/Vista and Windows Servers 2000/2003,
- The support is provided over the telephone and sometimes troubleshooting is done by remotely connecting to the customer’s computer which was escalated from tier 1 support level.
- Clarifying customer requirements; probing and confirming understanding of requirements or problems.
- Meeting customer commitments in a timely fashion. Confirming customer understanding of the solutions and providing additional customer education as needed. Preparing complete and accurate work and updating customers file.
- Utilizing all possible options to conduct thorough research and consequently work to provide resolution in the shortest possible time, at all times maintaining the highest levels of customer satisfaction and provide effective resolution in a timely manner
- Coordinate with client in providing product feedback and discuss solutions also reporting bugs if found.
- Contribute ideas on ways to resolve problems to better serve the customer
- Developed self-study content for engineers
- Delivered extensive classroom trainings on various products and technologies to ramp up new engineers
- Worked as Reviewer and Moderator in MS Answers (http://answers.microsoft.com/en-us/windows)
- Helping Engineers in posting appropriate responses ( Technical )
- Reviewing the drafted responses and approving it before posting it on the website
- Moderating the threads and take appropriate actions like Move Merge Post or bulk
- Assigning the threads to tier-1 support and maintaining the required SLA
- Roles mentioned above constitute troubleshooting on Windows XP, Windows Vista and Windows 7 operating systems