contact center head
London academy
Total years of experience :19 years, 6 Months
• A competent and diligent professional offering over 18 years of rich cross functional exposure across General Administration, Computer Operations, Documentation, Reports, Personnel Management, Office Management, Team Leadership, Official Correspondence, Data Maintenance and Relationship Management.
• Currently spearheading efforts with Career Point Limited as a Senior Manager - Office Administration with capability to handle a wide range of assignments ranging from Business Development, Brand Management, PR, Strategic Planning, Market Research and complete range of Marketing activities.
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• Made significant contribution in handling various aspects of back office operations while providing administration support to the organization for smooth management of the operations
• Hands-on experience in optimizing processes, streamlining operations in cost effective manner & ensuring transparent flow of information; well versed in tracking financial data & accurately process customer payments
• Expertise in planning, organizing, coordinating and monitoring all types of curricular and co-curricular activities for the overall development of personality of students; An academics oriented competent and highly organized individual, committed to professional development and acquisition of continual knowledge.
• An all rounder intellect blending leadership skills with sound business practices to achieve turn around growth and position organization for long-term profitability; expert in creating sophisticated sales model while heading operations and catapulting business to Profit Centers/ Business Ventures.
To generate new business
Worked as a branch manager and completely responsible for entire branch activities
Clear with more than 70%