nirshad karuvalli

NETWORK Support Engineer at AMC

• Egypt
• July 2014 to November 2015

Giving support for

CANBANKRRB PROJECT at Wipro InfoTech

• United Arab Emirates
• June 2011 to August 2011

Give permanent Fix to the Desktop, Server, Laptops, Printer problems, basic LAN & server support issues.
Call Closure within Norms - Remote / On Site.
Installation & troubleshooting of critical applications & their usage guidelines.
Follow up for spare with coordinator and speed up for call closure.
Escalate the problem to the Technical Specialist, RTSG or TSG if not resolved.

IT Support Engineer at COMPANYNAME: INFOTIZ SOLUTION LLC

• United Arab Emirates
• to

APRIL14 2014 - June23 2014
Main Job Tasks and Responsibilities:.
CCTV Installation and Configurations.
Hardware troubleshooting.
Installing and maintaining software’s.
Antivirus installation, maintenance
Asset management.
Printer maintenance, daily checklist preparation.
User id creations.
Monitoring antivirus console taking reports regularly. Resolving AV issues.
Performing preventive maintenance weekly.
Outlook configurations.
Configuring different network devices.

ASSOCIATE

• to