store clerk
Seven Eleven-Convinience stores
Total years of experience :4 years, 11 Months
➢ Assisted in setting up marketing displays on sales floor and organized store environment by restocking shelves.
➢ Processed sales transactions accurately using a point-of-sale ( POS) system.
➢ Handled cash, credit, and electronic payments securely and efficiently, maintaining a balanced cash drawer and reconciled
transactions at the end of each shift.
➢ Performed additional duties as assigned by management to meet the needs of the store.
➢ Act as the main point of contact between the company and its clients, ensuring timely and effective
communication, understanding their needs and expectations.
➢ Provided clients with regular updates on project status, addresing client inquiries and complaints and Offered after-sales
support and follow-up to ensure client satisfaction.
➢ Involved coordinating resources, managing schedules, Maintaining accurate records of client interactions, project progress,
and feedback.
➢ Completed day-to-day administrative tasks, including scheduling appointments, coordinating meetings, overseeing office
supplies and Implementing efficient filing systems to improve organization and accessibility of documents.
➢ Greeted visitors, answered phone calls, and directed inquiries to the appropriate staff members and directed incoming and
outgoing mail, packages, and deliveries.
➢ Prepared documentation such as reports, drafted letters, presentations, correspondence and spreadsheets to support
various projects and initiatives and to facilitate effective communication within the company and with external
stakeholders.
➢ Assisted in project management tasks by coordinating operational activities, tracking progress, and ensuring deadlines were
met.
➢ Completed basic financial tasks such as processing expenses, invoicing, and budget tracking.
➢ Facilitated with HR functions such as maintaining employee records, onboarding new hires, and coordinating employee
events or activities.
➢ Successfully onboarded new clients onto software platforms, ensuring smooth transition and providing comprehensive
training on product functionalities, contributing to overall customer success, leading to a 35% development in efficiency.
➢ Identified upselling opportunities during customer interactions, leading to a 15% enhancement in average order value.
➢ Developed and delivered customized training materials and workshops to empower clients to maximize the value of the
software.
➢ Gathered and analyzed customer interactions and feedback to identify trends, pain points, and areas for improvement,
leveraging insights to drive product development and enhance customer experience.
➢ Updated records of client interactions and feedback in CRM systems and maintained internal data bases.
➢ Dealed with customers of Seylan Bank through 200+ daily inbound calls, resolving common issues related to debit cards,
credit cards, loans, saving accounts and transaction disputes achieving a 25% increase in customer satisfaction ratings and
maintaining accurate CRM records.
➢ Effectively handled high call volumes while maintaining a focus on quality, achieving a 98% adherence to service level
agreement.
➢ Acted as a liaison between the customer service team of 15 members and the IT department, streaming communication
and efficiency
