نيشا Thangamma PP

Provide administrative and personal support to the Managing Director, managing schedules, meetings, and daily
business activities.
 Handle office administration including documentation, filing, correspondence, and maintaining confidential
records.Support day-to-day office operations and ensure smooth coordination between management, clients, and
vendors.
 Coordinate property viewings with clients and agents, ensuring proper scheduling and follow-ups.Communicate
with clients regarding property inquiries, appointments, and required documentation.
 Manage maintenance and operational requirements for the office space, coordinating with vendors for repairs,
services, and office supplies.
 Maintain and update employee records, staff documentation, and internal administrative data. Prepare and
manage employee reimbursement reports and track office-related expenses.
 Coordinate with different vendors and service providers to ensure smooth office operations.
 Assist in preparing leasing documents, contracts, invoices, and basic reports.

• Advised clients on suitable immigration pathways based on eligibility and requirements.
• Conducted consultations, assessed client profiles, and provided detailed guidance on documentation and
application processes.

• Planned and delivered onboarding, compliance, and development training programs for over 1, 000 employees
across classroom, hybrid, and virtual formats.
• Managed end-to-end training logistics, including enrollment, faculty sourcing, venue coordination, materials
preparation, and AV setup.
• Designed and administered development programs through the LMS for multiple departments, overseeing
participant registrations and progress tracking.
• Collaborated with cross-functional stakeholders to align training initiatives with business performance goals and
regulatory compliance requirements.
• Facilitated onboarding sessions and introduced Metaverse-based experiences for newjoiners.
• Managed end-to-end recruitment, onboarding, and background verification processes, ensuring smooth
integration of new hires.
• Maintained and updated HRIS records, serving as the main point of contact for employee queries on HR policies,
benefits, and insurance and process the payroll in line with company policies.

• Maintained ISO-aligned training modules and course assignments to meet business objectives. Supported
training administration and optimized task request workflows.
• Assisted in KPI tracking and analysis to measure training effectiveness.
• Delivered on-the-job training and mentorship to new team members, ensuring compliance with training
standards and organizational criteria.

• Served as the primary contact for customer queries, complaints, and feedback, providing prompt and
professional service.
• Resolved order-related issues by coordinating with internal teams, ensuring high levels of customer satisfaction.
• Maintained quality service for both internal and external customers through effective communication and
problem-solving.