Nishad kathichal puthiya purayil

Provided daily IT support for over 800 users across the organization
Managed Fortinet VPN for secure remote connectivity
Administered Trend Micro Endpoint Security for malware protection and device
compliance
Handled Microsoft 365 services including MFA setup
Activated Microsoft products via Volume Activation Management Tool (VAMT)
Troubleshot Outlook issues including configuration, sync errors, and mailbox access
Delivered IT onboarding and technical training for new employees
Managed MYQ printers, including driver configuration, user access, and monitoring
Resolved hardware, software, and basic network issues
Logged and resolved user incidents through the ITSM ticketing system

Project: Welspun Middle East Dammam
Position: IT Support

Provide telephone and in-person support to over 100 end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues.
 Install operating systems, software, antivirus and patches
 Administered repairs, upgrades and completed configuration of PCs and related peripherals.
 Installation and configuration of network Printers  Outlook configurations and support.
 Maintaining IT inventory
 Monitoring all LAN & WAN links servers etc.
 Ability to work independently and in a team environment
 Setting up video conference and CISCO meetings

Supported IT operations at Welspun Middle East & Waad Al Shamal ISCC
Provided both telephone and in-person technical support to over 100 end users,
resolving hardware, software, and network-related issues.
Installed and configured operating systems, antivirus programs, patches, and essential
software packages.
Created and managed Active Directory users, groups, and Organizational Units (OUs).
Applied appropriate file/folder sharing and security permissions across network
environments.
Installed, configured, and troubleshot network and shared printers.
Performed Outlook setup, configuration, and support.
Maintained comprehensive IT inventory records for hardware and software.
Set up and support video conferencing tools, including Cisco Meetings.
Performed network cable crimping and ensured connectivity standards.

Job Responsibilities:

• Installations & supporting and managing all the software and hardware
• Responsible for training and support for users with multi-protocol supporting Windows xp, vista and win 7 systems
• Responsible for daily assigning tasks to PC specialist for troubleshooting of employee computers Orchestrated system backups and recovery on a daily.
• Provide day-today support for end users.
• Company-wide computer upgrades, monitored computer performance, and coordinated maintenance of all equipments hardware & software.
• Configuring and installing all new Computer hardware and software
• Installation and Configuring MS-Outlook
• Installing and configuring Clients in the domain and Configuring Domain Authentications
• Installing, configuring and troubleshooting network and shared printer

Supported King Fahad Specialist Hospital IT infrastructure
Used Remedy ticketing system for incident/problem management
Installed/configured hardware, software, printers, scanners
Managed domain client setups, Outlook configuration, and shared printers
Led PC upgrades and performance monitoring initiatives