Quality Assurance Manager
AWJ Investments
Total years of experience :14 years, 5 Months
Head of QA and internal auditor of a fast-growing Food & Beverage Holding Group that explores popular Middle Eastern, Mediterranean and International flavors. Reports to the Operations Director and is responsible for the review, development and performing internal audit procedures and preparing audit reports reflecting the results of the work performed.
Responsible for implementing and monitoring, procedures, standards and specifications aimed at meeting a company’s food quality goals
Responsible for achieving quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
Periodically testing and assessing quality control systems, audit records and documentation to ensure that a companys practices are in compliance with applicable regulations.
Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
Maintains and improves product quality by carrying out surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods.
Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.
I am Responsible for the development and implementation of “Alshaya Quality Standards” our corporate Quality standards and position statements across the organization.
Ensure regional stores and vendors are adhering to Quality Standards, policies and procedures. To identify and resolve gaps in adhering to Alshaya Standards and Policies.
Implement Quality Management system with HACCP and its pre-requisites programs.
Conduct vendor and internal Store Audits in UAE region ensuring strict compliance with departments and Starbucks operating principles, procedures and standards.
Report Quality performance trend to Regional Operational Team and brand management. Responsible to immediately report and resolve Regional Critical Food safety incidents
Providing feedback to Regional Operations Team regarding Food Safety, hygiene and vendor performance design and criteria’s to meet local health regulations
Train and educate store partners in Quality matters and train vendors in adhering to Standards
Initiate proactive management of quality issues with customers & Distributors rejections, complaints, technical support, training for product handling e.g. Shipment Handling
Leads / participates in Quality Expert interventions (e.g. Operational Quality Reviews, HACCP workshops, Training events, etc)
Provides expertise, leadership and support in Quality management for resolution of Quality issues related to incidents and product non‐conformances in re-packers, Distributors, promotions suppliers and customers within UAE & Bahrain Markets
Leads Local Product Incident management for product related market place incidents and consequent actions (e.g. product withdrawal, regulatory body interaction, investigation and corrective action completion)
I am responsible for managing production and service areas in the restaurant by coordinating with people product and equipment. I am also responsible for updating P&L, quality cost report, food safety, ordering, inventory management, planned and daily maintenance, training the new staff