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Sales Operations [December 2020 - Present]
TOLL GLOBAL FORWARDING UAE LLC
Total years of experience :13 years, 5 Months
Preparing weekly / monthly reports and carrying out customer analysis with Commercial Director
CRM duties for Sales Force platform
Building the Sea Export FCL product
Customer Service for Key Management Accounts
Working with Trade Lane Managers to develop consol products
Developing Air Courier Import / Export product with DHL & UPS
Re-Structure of internal departments.
Managed team of 6 staff members and leading the pricing and customer service department
Working with Trade Lane Managers to develop consol products
Internal work process for Pricing and CS team
Working with Operations and Sales team to improve shipment process flow end to end
Preparing excel templates for quotations, shipment nominations, excel calculator & operational pre-alert notices etc.
Drafting & Concluding Contracts and 'Standard Operating Procedures' (SOP)
Projects pricing for OOG cargo.
Rate procurement from various international Network & Agent offices for local customers
• Negotiations, solutions & quotations to customers / agents / network offices.
Rate procurement from various international Network & Agent offices for local customers
Negotiations, solutions & quotations to customers / agents / network offices.
- Key Accounts' Management:
• Drafting & Concluding Contracts and 'Standard Operating Procedures' (SOP)
• Complete In-Charge of the clients' inbound and outbound Shipments
• Complete In-Charge of the clients' warehousing operations and distribution requirements
• Vet pricing sheets for current and potential customers
- Sales Orientation:
• Generate business by Cross/Up selling products and services to existing and non-regular customers
- Customer Service:
• Manage pricing requests for internal and external customers
• Maintain key relationships with customers and overseas agents to help foster current and future business
• Execution of Local and Export shipments for key customers
• Continuous coordination with sales & operations department to ensure timely deliveries
• Monitor Cargo movement through the in-house tracking system and update customers
• Roster management for drivers to efficiently commence & conclude inventory and customs procedures
• Monthly report generation on analysis of quotation and business conversion
- Events Logistics:
• Managing the dedicated events logistics warehouse for Red Bull Company
• Manage operations related to events logistics by planning the manpower & transportation for event set-up / breakdowns
• Managing budgets and costing for day-to-day operations
• Optimizing the warehouse storage space for smooth and timely delivery of items for events
• Carry out billing on monthly basis and Analyzing cost against GP
- Operations Support Supervisor & Customer Service Manager:
• Revising the Warehouse Management System (WM-10) operating process
• Planning and execution of pricing and operation procedures for new warehouse clients
• Liaising with local custom authorities on inbound / outbound process and documentation for products such as Foodstuff, Dangerous Goods, and Cosmetics / Consumer Goods
• Carrying out Revenue Analysis for current and prospective customers / clients
• Manage the customer service team
• Meet with customers to discuss and resolve any operational or customer service constraints
• Prepare Standard Operating Procedures (SOP) for all warehouse customers
• Working on the WMS system capabilities with IT Department
• Provide training to CS Team on Customer Service job responsibilities
ROLES & RESPONSIBILITIES
- Exhibition Management:
‘Made in Sharjah’ exhibition for Cosmoplast molded and pipe products, Gulf Food Exhibition
- Interior Management: showroom set up and products management
- Database Management
- Market Research for product launch and sales
- Marketing: branding, collateral, in-house magazine publishing
Graduation and degree holder in the field of Commerce
(EMDI)
Higher Senior Secondary (
courses: Senior Secondary (Xth Grade – Maharashtra Board)