Holiday Expert
MakeMyTrip
Total years of experience :5 years, 2 Months
Enter, update and maintains daily activities and customer information into database.
Ensure proper after sales services to all customers.
Renewals and plan upgradations.
Sending mails to the different departments as and when required.
Receiving payments and putting the customers on monthly or yearly plans
Coordinating between internet operators and main branch Mumbai.
Coordinating between employees and HR team.
Prepare and submit daily billing file report to the reporting manager.
1. Lead generation, sending quotations, co-ordinating with customers and technicians in setting up new connections.
2. Keeping records of payment received and advance and outstanding payments.
3. Ensure smooth internet connection to customers by keeping a track of the accounts through portal.
4. Taking action in case of complaints, by sending the right technician for the right job.
5. Sending tax invoices to companies, interacting with customers through e-mails, sms, and whatsapp web.
Answer phone calls.
Maintain and order office supplies
Keeping contact details of clients/ vendors
affiliated to
.
.