نسرين سلامة

• Coordinate service work orders from initiation through completion for a U.S.- based company.
• Schedule and dispatch technicians and service providers across assigned service regions.
• Track work order status, monitor timelines, and ensure compliance with service-level requirements.
• Update operational systems and maintain accurate documentation and service records.
• Escalate delays, operational issues, and exceptions to U.S.-based team leads.
• Collaborate remotely with international teams to ensure efficient service delivery and workflow execution.
• Support daily operations through scheduling, coordination, reporting, and process management.
• Follow established standard operating procedures (SOPs) to maintain operational quality and consistency.

• Coordinate community-based activities and events for over 100 vulnerable beneficiaries; elderly individuals and families in need.
• Extend administrative support for project logistics (beneficiaries registration, support and communication…)
• Liaise with over 25 stakeholders ensuring cross-collaboration and project objectives achievement.

• Oversaw operations and logistical coordination across 8 branches in Lebanon and Kuwait.
• Ensured consistent implementation of activities and standards with over 12 direct team members and coached them as required.
• Conducted regular site visits and quarterly internal audits to ensure compliance to procedures, reducing non-conformities by 25%).
• Coordinated with multiple stakeholders, partners, and service providers to support program implementation and
community engagement initiatives increasing customer satisfaction to 80%.
• Managed HR functions and event operations, including planning, coordination, and execution.

As a Front Office Executive since December 2023, I have been responsible for greeting and assisting clients, ensuring they receive exceptional customer service and that their needs are promptly addressed. I have managed various financial tasks, including processing payments, handling cash transactions, and maintaining accurate records of all financial transactions. Collaborating closely with instructors and staff, I have contributed to the smooth operation of daily activities within the studio. Addressing client inquiries, resolving complaints, and providing detailed information about studio services and offerings have been key aspects of my role. I have utilized tools like Microsoft Office Suite and booking software for administrative tasks such as data entry and generating reports, contributing to efficient and organized operations.

• Managed customer service, and administrative tasks (data entry, record-keeping).
• Ensured a proper coordination between departments, and a welcoming environment to clients.

• Managed customer service, and administrative tasks (data entry, record-keeping).
• Ensured a proper coordination between departments, and a welcoming environment to clients.

• Promoted fitness programs, contributing to increased membership sales by 15%
• Managed customer service (showing, inquires, memberships…) for over 50 members
• Handled administrative tasks (phone calls, classes and PTs scheduling/workforce planning).

As a Salesperson/Receptionist at Fitbound Gym in 2022, I managed a diverse range of responsibilities to ensure smooth operations and exceptional customer experiences. This included handling cash and other payments, providing top-notch customer service by promptly addressing incoming calls, and maintaining a clean and welcoming reception area. I prioritized creating a professional and inviting atmosphere for both clients and staff, making sure everyone felt comfortable and valued. Additionally, I excelled in data entry, accurately inputting information into spreadsheets on a daily and monthly basis. I also effectively managed communications, promptly responding to calls and messages on social media platforms.