Director of Guest Services
Starwood Hotels & Resorts
Total years of experience :26 years, 6 Months
• Responsible to provide lasting guest experience associated to the brand
• Develop and lead the team to deliver excellence in to guest experience with enhanced satisfaction, loyalty, advocacy and commercial success, including the development of Managers within the team
• Responsible to design, development and delivery of services to enhance guest satisfaction, ensuring new initiatives to meet all guest needs - providing a seamless guest service.
• Source new opportunities for guest experience, looking for uniqueness and exclusivity.
• Control existing budget, ensuring value for money, and use current and future partnerships agreements
• Lead business cases and project teams for introduction of new products managing and in co-ordination with procurement, training, and department heads
• Negotiation of new and existing contracts, for example Limousine and Tours Desk as appropriate
Managing reservations for 2 hotels (636 rooms inventory)
Bachelor of Commerce