Business Data Analyst
Astrum Peripherals Pty Ltd
Total years of experience :8 years, 5 Months
• Worked with the business and functional users to analyze clients requirements. Identified challenges within the project(s) and devised software solutions in conjunction with technical staff.
• Analyzed the historical data for the incidents reported and the reoccurring issues. Presented this data to the business stakeholders to identify trends and opportunities for the improvement using Power BI.
• Created dashboards using Power BI and Tableau. Presented the finding to the business stakeholders and identified the areas of process improvement.
• Lead Post Incident Review (PIR) meetings for Critical Problem Records and for
any recommended Problem Records.
• Provided expert guidance to all support teams within IS and assist in their training and knowledge development.
• Implemented the shift-left approach while working with the Continuous Improvement team. Drove the standardization of processes hence leading to faster resolution of the incidents. Achieved overall reduction in MTTR time by 12%.
Led a team of 45 employees, assigning tasks, providing guidance, and conducting performance evaluations, resulting in a 15% improvement in productivity and a 10% increase in customer satisfaction ratings. Spearheaded the implementation of a new inventory management system, resulting in a 20% increase in efficiency and a reduction of stock outs by 30%. Successfully managed day to day queries between all the branches. Successfully set up a new branch in order to provide better customer services to increase sales and profit. Supply and demand planning using machine learning algorithms.
WORK
EXPERIENCE
Directed and oversaw the daily activities of the warehouse, ensuring efficient stock control and distribution operations. Established collaborative partnerships with shipping lines and port authority to streamline operations. Implemented strategies to minimize issues such as overstock, stock shortages, damaged goods, and discrepancies. Maintained daily and annual stock checks, ensuring accurate inventory records. Managed budgeting, profit margin, costs, and overheads to maximize efficiency and profitability. Oversaw forecasting, location control, and warehouse occupancy to ensure timely and accurate inventory management. Managed end-to-end distribution process to ensure timely delivery to end users.
Conducted analysis of customer support metrics, effectively refining processes to enhance overall efficiency. Conducted server data backups to ensure data integrity and minimize potential risks. Implemented and managed IT infrastructure to ensure seamless operations. Oversaw and coordinated all IT initiatives for the organization. Planned, evaluated, and implemented procurement processes to optimize resource allocation. Design ecosystem in order to maintain great customer service and company profit.
Design entire warehouse IT asset including CCTV, PABX, Computer
Networking and Servers (ERP and data).
Led a team of technicians to successfully repair and restore a high volume of electronic devices, ensuring timely delivery to customers. Successfully diagnosed and resolved issues with consumer electronics through effective troubleshooting techniques. Utilized comprehensive knowledge of schematics and proficiently operated advanced test equipment to conduct precise component level PCB repair.
Advance Certificate in Data Analytics for Business