Nithin Gopi

Supervised operations for seamless workflow in the automotive repair department.

Ensured compliance with health and safety regulations, reducing workplace incidents.


Coordinated with technicians to ensure high-quality services provided to customers.

Maintained an organised workshop environment, promoting productivity among staff members.

Improved customer satisfaction levels through timely completion of vehicle repairs and maintenance tasks.

• Supervised operations for seamless workflow in the automotive repair
department.
• Ensured compliance with health and safety regulations, reducing workplace
incidents.
• Assign jobs to technicians based on their skills and availability.
• Maintained an organised workshop environment, promoting productivity
among staff members.
• Improved customer satisfaction levels through timely completion of vehicle
repairs and maintenance tasks.
• Monitored staff performance on a regular basis, providing constructive
feedback where necessary.
• Facilitated clear communication between team members; ensured smooth
workflow within the workshop.
• Increased overall productivity by efficiently delegating tasks based on
individual technicians expertise and skill level.
• Identify delays and implement corrective actions.
• Track key performance indicators (KPIs) such as productivity, efficiency, and
turnaround time.
• Recommend process improvements to increase efficiency.

Experience in dealing with customers, ensuring their repairs are carried out to their satisfaction.

Strong understanding of the cost of labor and parts required to complete jobs and able to provide accurate estimates.

Able to use computer systems to accurately record estimates and keep track of jobs.

• Strong understanding of the cost of labor and parts required to complete jobs
and able to provide accurate estimates.
• Able to use computer systems to accurately record estimates and keep track
of jobs.
• Committed and organized professional with excellent communication skills and
a strong eye for details.
• Very knowledgeable about all aspects of automotive repair.
• Organized and efficient, which allows to accurately estimate costs
while maintaining a high level of customer satisfaction.
• Minimize errors that could lead to additional costs or delays.
• Coordinate with the workshop to ensure estimates align with available
resources.
• Complete estimates promptly to avoid delaying workshop operations.

Worked as Technician in Landrover Kuwait.

• Replaced faulty parts to ensure optimal vehicle performance.
• Ensured safety of vehicles by performing regular maintenance tasks.
• Conducted MOT testing, ensuring compliance with legal standards.
• Collaborated with team members for efficient workflow.
• Used diagnostic equipment, identified mechanical issues swiftly.
• Followed manufacturers guidelines, ensured proper installation of components.
• Repaired brakes and changed fluids to deliver safe vehicles.
• Worked with team members to coordinate workflow and complete high
volume services in busy environments.
• Used automated testing methods to carefully diagnose vehicle faults.
• Read and followed technical documentation to complete accurate repairs.

Worked as Service Advisor. Completed Service Advisor Level 2&3 training from Hyundai South Regional Training Centre. Resigned as Premium Service Advisor. Awarded outstanding performer for August, September & October 2016.

• Built rapport with customers, enhancing long-term relationships.
• Managed challenging customer situations for resolution and customer
retention.
• Documented all services provided, maintaining comprehensive records.
• Improved customer satisfaction by providing timely and accurate information.
• Coordinated with technicians to ensure quality of service.
• Recommended additional services to customers according to their needs,
boosting sales opportunities.
• Worked closely with other departments within dealership for seamless
operations.
• Delivered exceptional customer service, addressing customer queries and
handling customer complaints.

Worked as Service Supervisor in Hilton Hyundai (dealer for Hyundai vehicles). Undergone trainings during my profession. Completed Service advisor Level 1 training from Hyundai South Regional Training Centre.