Nithin Satheesh

Held dual responsibility for IT operations management and administrative coordination in a cloud-based environment
supporting US healthcare clients:
• Supervised and coordinated a team of 8+ engineers; managed task assignments, deadlines, daily stand-ups, and
performance tracking.
• Managed end-to-end IT operations including system monitoring, data management, user support, and application
rollout coordination.
• Maintained comprehensive documentation of processes, workflows, and SOPs to support operational continuity.
• Coordinated with cross-functional teams including project managers, QA, and UI/UX stakeholders to ensure smooth
project delivery.
• Managed client onboarding activities, system configuration, and issue resolution for enterprise clients.
• Tracked and reported project milestones and operational metrics using Jira; prepared progress reports for
management review.
• Handled email and system-based correspondence with internal teams and external clients professionally and in a
timely manner.
• Mentored and trained junior team members; conducted technical onboarding sessions for new hires.
• Maintained data accuracy, integrity, and security across multiple systems as part of IT administration duties.

• Led development and operations teams; supervised day-to-day activities, resource allocation, and delivery
coordination.
• Managed client communications, requirement documentation, and project progress reporting.
• Oversaw staff scheduling, task prioritization, and team productivity monitoring.
• Conducted training sessions for new team members; ensured adherence to organizational processes and quality
standards.

• Served as onsite project in-charge for a system implementation at MAF Finance, Dubai — a direct UAE corporate
client-facing role.
• Coordinated with client stakeholders for requirement gathering, documentation, user acceptance testing (UAT), and
sign-off.
• Managed workflow configurations, operational testing, and post-go-live support activities.
• Prepared meeting minutes, status reports, and project documentation; maintained organised records and
correspondence.
• Liaised between technical teams and business users to ensure smooth communication and timely issue resolution.
• Supported enterprise document management operations including digital filing, capture, and retrieval systems.

• Supported development and delivery of management applications for government and corporate clients.
• Performed data entry, records management, report generation, and quality checking.
• Coordinated with clients and internal teams for system rollout, issue resolution, and user training support.