Nithin Edadan

• Managed end-to-end bodyshop operations including accident repairs, denting, painting, and
final quality inspection.
• Planned and controlled daily workflow, technician allocation, and job prioritization to meet
delivery timelines.
• Coordinated with insurance companies for survey, approvals, estimates, and claim
settlements.
• Prepared accurate repair estimates, job cards, and cost approvals as per Maruti Suzuki
guidelines.
• Ensured compliance with Maruti Suzuki body repair standards, safety procedures, and quality
benchmarks.
• Supervised bodyshop technicians, painters, and support staff to maintain productivity and
workmanship quality.
• Monitored paint booth operations, color matching, and finish quality to ensure first-time-right
repairs.
• Controlled spare parts ordering, inventory, and VOR parts to minimize vehicle downtime.
• Handled customer interactions, service explanations, and complaint resolution related to
accident repairs.
• Conducted final vehicle inspection and ensured proper delivery standards before handover.
• Maintained bodyshop KPIs including turnaround time (TAT), rework ratio, productivity, and
customer satisfaction.
• Implemented cost control measures and reduced rework through quality audits and
technician training

• Coordinated maintenance operations for a fleet of commercial and tourism vehicles.
• Planned preventive maintenance schedules to reduce breakdowns and operating costs.
• Liaised with workshops, suppliers, insurance companies, and vendors for repairs and approvals.
• Monitored vehicle availability, downtime, and maintenance expenditure.
• Managed service documentation, service history, and compliance records.
• Supported fleet replacement planning and ensured operational readiness.

• Supervised daily workshop activities including job allocation, repair progress, and final
inspections.
• Ensured quality workmanship and first-time-fix compliance.
• Coordinated diagnostics, parts procurement, and repair approvals.
• Maintained workshop discipline, safety standards, and productivity targets.
• Handled customer interactions, service explanations, and complaint resolution.
• Reported workshop performance and operational issues to management.

• Supervised fleet and government vehicle maintenance operations.
• Managed job cards, estimates, approvals, and service documentation.
• Coordinated diagnostics, road tests, quality checks, and final delivery.
• Liaised with parts, insurance providers, and onsite service teams.
• Conducted post-service follow-ups and client meetings.
• Onsite inspection for commercial vehicles and equipment such as Hino/Iveco/Man/Scania trucks
• Crane and Lifting equipment onsite inspection Palfinger/Dholanddia - SEWA project
• Heavy equipment - Manlift SEWA project
• Insurance claim (industrial damage for internal insurance claim)

• Managed service reception, customer advisory, and workshop coordination.
• Prepared repair orders with labor, parts, and cost estimates.
• Ensured timely completion of repairs and customer communication.

• Delivered Volkswagen brand service standards and customer satisfaction KPIs in a high
volume dealership environment.
• Received and greeted customers, identified service and repair requirements, and accurately
recorded details on job cards.
• Explained service recommendations, repair scope, costs, and timelines clearly to customers.
• Coordinated vehicle diagnostics, inspections, and road tests with workshop technicians.
• Prepared cost estimates and obtained customer approvals for repairs and additional work.
• Monitored repair progress and ensured timely vehicle delivery as per promised schedules.
• Liaised with parts department for availability, back-order tracking, and customer updates.
• Handled warranty claims and ensured compliance with Volkswagen repair procedures.
• Managed customer complaints and escalations in line with Volkswagen service standards.
• Conducted post-service follow-ups to ensure customer satisfaction and retention.
• Promoted value-added services and accessories to improve workshop revenue.
• Maintained accurate service records using ELSA Pro, ETKA, and SAP DMS systems.
• Coordinated between service reception, workshop, and management to ensure smooth
operations.

• Implemented Toyota TSA 7-step service process.
• Ensured quality repairs, on-time delivery, and customer satisfaction.