nithya pillai

Achieving sales Target
Ensured to achieve Target of 4 different Products (credit card Retention,
Personal Loan Retention, credit card activation, credit card insurance &
various customer-based campaign activities)
Initiated and managed cross-functional teams which historically have not
worked well together to achieve desired results.
Completed daily huddles with team to gather trends as well as gain
commitments and set goals.
Mentored, Motivated & coached team to achieve and exceed Target.
Consistently a “Top performer “increased book size over 50% and
recipient of numerous honors.
Recruitments & Trainings
Recruited and trained sales specialist into the retention departments.
Trained existing team on new processes and kept them up to date with
new communications and legacy applications.
Trainings conducted for offshore partner for insurance Products.
People Management
Conducted monthly, quarterly and annual performance reviews and
individual development plan of each employees.
Motivate staff to do better, make sound decisions and work with managers
and staff at all levels of responsibilities.
Reconciliation
Prepare daily batch summary spreadsheets from reports
Identify and resolve variances.
Systemize all completed work in an organized manner for easy access.
Prepare Daily MIS
Prepared Daily, Monthly and Yearly MIS for various activities performed
by team and share constant feedback to management.
Performed UAT’s
Started of with pioneer batch of retention UATs done for Modules of
finacle, omiflow-SRM/SRM, Prime etc.
Designs and executes improvements for process and procedures so that
established goals are met.
Met or exceeded service and quality standards every review period.
Manage end to end the customer management workflow.
Constant Customer engagement and communication via SMS and Emails.
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