Chief Product Officer
Ethos Limited
Total years of experience :20 years, 5 Months
• Leading a team of Sr. Executives & Executives responsible for products on our website www.ethoswatches.com.
• Prime responsibility to attain zero pendency on product information such as product listing, images, attributes, 360 degree views, special information etc.
• Syncing with Merchandising Team to keep updated the website product listing for the coming products and current merchandising.
• Plan and implement strategies to get more information about the product to enhance customer experience.
• Syncing with Design Team to promote core brands & house brands to create special pages, 360 degree marketing campaigns, banners, mailers, and customer centric strategies.
• Responsible for business development through website by promoting online sales.
• Targeting and achieving a set of sales through E-commerce websites; currently active on Snapdeal, Amazon, Exclusively.
• Closely monitoring on orders, dispatch, returns, ratings and payment reconciliation. Also implement marketing campaigns on a mere costs.
• Responsible for payment gateway’s smooth functioning at website. Currently working with PayU and Pay with Amazon.
• Plans to integrate more E-commerce platforms to achieve better customer experience at a marginal transactional costs.
Role:
• Overseeing Leasing, Market Research for Commercial office portfolio with Good understanding of Tenant Mix & Rentals.
• Development of strategies, design, marketing, positioning and promotion of the brand by participation in industry events to generate revenue and achieve targets.
• Understanding and analysis of economic & business environment from company's perspective, signing of companies' term sheet, lease deed, letter of intent with lessor.
• Project commencement documentation involves closing of the lease deals, Leave & License Agreement and supporting in the fit-out process till stores being operational.
• Extensive relationships with luxury/ premium brands/mall management/ airport authorities.
• Day to day routine operation relating to smooth functioning of stores.
• Good track record of managing complex multifunctional projects in various environments.
• Successful and demonstrable delivery of results.
• Business development through HNI contacts.
Additional assignments
• Additionally handling CEO office project based assignments like Brands communications, Government organization’s interaction and other governing bodies’ communication (AIFHI, SICC, FICCI etc.)
Role:
• Interfacing with domestic & international customers; executing work.
• Steering work pertaining to planning, directing & coordinating supportive services.
• Completing special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results providing historical reference by developing & utilizing filing and retrieval systems.
Key Highlights
• Handled Domestic and International Jewellery Exhibitions; visited and participated in IIJS- Mumbai, 2010-11
• Functioned as point of contact for enquiries related to the administrative matters.
• Pivotal in providing accurate word-processing support by composing and editing various documents such as agreement, memorandum of understanding, contracts and proposals.
• Successfully developed well organized filing system thereby ensuring easy & rapid access of information.
Role:
Steering entire gamut of administrative activities.
Key Highlights
• Instrumental in preparing extensive correspondence documents & coordinating a wide range of projects involving writing and editing critical media analyses, research briefs and articles relating to broadcasting
• Recognised as a core member of the agency & involved in all dealings with Internal, state/ local agencies & various county officials on administrative matters
• Prepared agency position statements and official reports as well as drafted all official agency correspondence.
• Recipient of numerous appreciation letters in recognition of consistent performance.
Role: Monitoring performance of staff-members and motivating them thereby ensuring smooth business operations.
Key Highlights
• Efficiently led the implementation of organizational policies and procedures
• Entrusted with the responsibility of managing customer service in digital equipment division
• Rendered assistance in the development of new policies and procedures
• Recognised for outstanding performance & promoted to Senior CR executive within an year of joining
• Promoted as a Team Leader in Apr’06 in recognition of the outstanding performance
