HR Program Manager
Amazon
Total years of experience :14 years, 2 Months
Responsible for the implementation and development of the TAA system in 36 sites across 3 regions(UAE, Egypt and KSA) and supporting the payroll process for over 4000 employees.
• Explore new business opportunities, and develop the business portfolio for Karcher professional cleaning machines; within UAE.
• Develop, implement and monitor marketing activities for the brand Karcher.
Evaluate customer data, market research and competitor information to provide best value to clients.
• Train, supervise and manage the sales force and ensure that they are performing to the best of their abilities, and that they are up to date on all new commercial developments both within the company and the industry.
• Maintain professional working relationships with the vendors and suppliers for better prices and on time delivery.
• Ensure that A/R is under 30 days.
• To increase head count within key accounts in consumer electronics and FMCG segment.
• Create and implement a strategic plan to drive customer satisfaction and revenue.
• Analyse data to give feedback to management and marketing.
• Provide support to the operations team for the on-boarding and exiting process.
• Generate, analyse and evaluate the daily, weekly and monthly reports and report areas of strength and improvement.
• Conduct regular store visits and store audits to ensure compliance to checklists, inventory and sellout.
• Find out, through market study, where outsourcing options would be feasible, for commercial team to focus their sales.
• Manage retail distribution of Brother products within the UAE region.
• Manage a team of 6 sales executives located in CAT-A outlets.
• Conduct regular trainings on products and soft skills for the internal and external sales force.
• Conduct regular store visits and audits to ensure compliance to checklists, inventory and sellout.
• Generated monthly A/R reports and ensure that healthy level are maintained.
• Collaborated with the vendor marketing team for new product launches and product activations in malls and exhibitions.
• Corporate sales of Managed Printing Solutions within the Dubai, Abu Dhabi and Sharjah.
• Maintained each customers' portfolio and recorded their product preferences.
• Coordinated with the internal and external marketing teams for special trade investments.
• Collaborated with marketing and logistics for trade exhibitions and events.
• Collected the account receivables and maintained a healthy level through regular follow ups.
Executive Master of Business Administration - EMBA This programs helped me gain exposure to theory and practice of executive decision making and strategic planning and forecasting. Courses included lectures, case studies, team projects, industry visits and interaction with experts from different industries Theory that was covered in the classroom setting by highly experienced faculty, was reinforced through the case study method, placing us in the role of the decision maker. Similar to real world business situations, cases included constraints and incomplete information. I had done a dual specialization of Operations and Marketing, where I learned effective and efficient work processes and the importance of market research and data analysis.
Bachelor of Business Administration - BBA This program introduced me to a broad array of functional aspects within a company and their interconnection, while my specialization was in the Marketing discipline, the program also exposed me to a variety of core subjects like Organizational behavior, Operations management, Cost and management accounting, and Human resource management. The program also developed my practical, managerial and communication skills, and business decision-making capability, and also incorporated training and practical experience, in the form of case projects, presentations and internships. My internship was done in Jumbo Electronics for the period of 2 months in January 2009.