Relationship /Account Manager
German Imaging Technologies
مجموع سنوات الخبرة :16 years, 10 أشهر
Build deep rooted relationships with clients.
Business development through new closing.
Employ SPIN technique of selling to the respective Tier (Corporates & Enterprises only)
Retain and increase business through existing clients
Conduct market study about competitors.
Attend business networking events every month
Ensure account management and business policy is followed.
Maintain accurate and updated prospect pipeline as per sales policy.
Send monthly SPEC report to customers by first week of every month.
Complete KYC on time and keep up to date.
Accurate sales data ( visit, presentation, customer details ) entry on ERP ( Maxsales and VD )
Accurate weekly, monthly and quarterly forecasting with percentage of 80% accuracy.
4 hours response time to clients
Developing and maintaining strategic partnerships with customers to both identify and generate business opportunities aimed at optimizing consumer banking group revenue
Management of opportunities with customers ensuring efficient service providing consistent guidance and direction to the relationship managers to support effectiveness
Assisting in the development of business strategies addressing potentials in new markets and territories that will strengthen the bank’s overall position
Reviewing the market to identify opportunities and trends, developing forecast and business plans accordingly
Offering the full complement of products and services to potential clients ensuring the whole bank may benefit
Acting as a technical resource / advisor to relationship managers across UAE on positive and negative impact to this industry when proposing a new customer, providing market feedback in relation to structure of facilities, product suitability and market trends
Monitoring market and competitor activities and strategies to ensure that opportunities for new business are not overlooked and the banks market share is retained
Acquiring, developing and maintaining a growing portfolio of clients, ensuring that new relationships or ongoing requirements of existing clients achieve maximum revenue within acceptable risk profile requirements
Reviewing product policy, client acquisition processes and various critical matters and offering recommendations for enhancement
Implementing relationship management strategies to protect the banks interest at all times
Handling a team of 33 business support staff which generates about AED 33 million every month through cross selling of products
Developing service level targets and managing the coordination of the section with other departments to meet client service expectations
Engaging with key stakeholders including Operations, Marketing, Technology, Branches, Legal, Risk, Credit, to deliver timely and effective level of client experience to our clients
Implementing departmental policies, systems and procedures so that all relevant procedural /legislative requirements are fulfilled while delivering a quality and cost effective service
Assisting in the continuous improvement of systems, processes and practices while taking into account “international leading practice”, improvement of business processes, cost reduction and productivity improvement.
Keeping abreast of professional developments, new techniques and current issues through continued education and professional growth
Joined as sales support, then got promoted to ATL, TL and then Manager.The prominent job responsibilities are as below,
Managed a team of more than 25 sales support staff including team leaders, coordinators and document transporters who provided services for almost 1000 sales staff
Monitored and analyzed daily operational activities and reports
Solely responsible for support staff in entire bank sales office locations in UAE in terms of personal banking products
Daily interaction and discussion with intra and inter department heads
Managed policy proposals and strategy planning
Active involvement in company listing and clarifications
Interviewed and hired staff as per requirement
It is an engineering course for four years where all the basic types of engineering are taught, for eg, Electrical engineering, computer engineering, IT engineering to name a few. Then the course narrows down to specific field , which is electronics and communication engineering for me. TKM group is a renowned educational group and they started their first engineering college in 1958 and is the first govt aided engg college in private sector in the state of Kerala.