Service manager
Atlas Copco Services Middle East
Total years of experience :18 years, 3 Months
SUPERVISING THE FOLLOWING STAFF
1 Aftermarket Manger
3 Service Engineers
6 Technicians
2 Drivers.
CORE RESPONSIBILITIES
Managing Distributor resources- Gulf Equipment and technology.
Developing aftermarket business
Planning day to day aftermarket business
Following up on invoices and payments
Implementing action plans to meet set targets
MILESTONES
Business growth 23%
Better trained and professional service team
Satisfied customers (reference on request)
KEY RESPONSIBILITIES
• Increasing Aftermarket Penetration within the existing installed base of Atlas Copco Equipment.
• Growing existing business into higher value Products within the Service Ladder by carrying out the best possible technical support to the customer, Service implementations and troubleshooting..
• Liaising with service planner to ensure that service plan agreements are correctly implemented.
• Involved in marketing innovative Aftermarket Products (including Airconnect, Airscans, AirOptimizers, etc) in line with guidelines issued by the group from time to time and our own customers’ requirements.
• Preparing training material and training project customers in operation methods and service schedules for new and existing range of machines.
• Providing support to Sales in preparation of tenders for major Projects.
• Ensuring that actions recommended by technical bulletins for machine modifications and new service methods are implemented promptly.
• Preparing all technical reports and warranty costs reports due to product companies.
• Preparing installation and commissioning guidelines.
• Project management and commissioning.
• marketing, carrying out and developing reports for Airscans in The United Arab Emirates.
KEY RESPONSIBILITIES
1. Responding to customer technical problems as scheduled by the planning department.
2. In-depth skills in Electrical troubleshooting, mechanical installation, fitting & troubleshooting; and Instrument control of compressors
3. Generating detailed reports stating the work carried out, Observations made and recommendations of the work carried out