CLIENT SUCCESS & ACCOUNTS MANAGER
Quadrabay Verification Services
Total years of experience :7 years, 10 Months
• Perform initial onboarding of Government Clients,
and managing 5 Government accounts.
• Responsible for writing, organizing, and presenting
RFP's, bids, and proposals for new and existing
Government Accounts.
• Perform periodic client visits and trips all around
GCC and execute a comprehensive engagement and
communications strategy that proactively maintains
high client satisfaction.
• Designed and conducted training sessions for clients
(individual and teams), receiving 98% positive
feedback.
• Oversee a portfolio of 12 accounts and act as the
primary liaison between clients and the development teams in Germany to create new strategies and
products based on the MENA region demand.
• Supervised all operational activities of the accounts and managed all visits and internal meetings (new promotions, sales figures, profit, growth, market
shares).
• Developed communication campaigns, and
promotional materials to advertise brand products.
• Discussed with sales teams and global offices targets per regions, boost revenue, and promotional strategy
improvements leading to successful wins such as FIFA World Cup 2022.
• One of the first hires in the FTA marketing team.
• Optimized the government twitter platform presence to create more awareness about the VAT law
implementation and provide public knowledge to
Taxpayers.
• Created and managed posting calendar, image, and video content for social media platforms.
• Optimized the performance of the VAT Registration department by developing a strategy to complete all VAT Certificates online.
• Build relationships and interact with followers and social media users.
• Increased service contract sales by approaching leads through outbound calls.
• De-escalated customer complaints quickly to achieve a high level of customer satisfaction.
• Used customer feedback to produce communication
strategies and propose new sales promotions quarterly.