Nkemsy Zephania Jong

Expertly maintained a pristine and orderly reception area, enhancing the
welcoming atmosphere.
- Delivering exceptional customer service with a warm and engaging
demeanor, archiving the highest satisfaction from clients scores.
- Processed transactions with precision and speed, ensuring seamless
checkout experience
- Cultivating an extensive knowledge of menu offering and providing guest
with insightful recommendations.
- Addressed and resolved customers concerns swiftly, maintaining a high level of customer satisfaction
- Anticipate guest needs proactively, contributing to a significant 90% rise in
customer's gratuities