Nouha El Hadad Filali

· Participated in a strategic digital transformation project for a public sector organization impacting thousands of end users.
· Designed integration architectures between SAP systems and external platforms using SAP PO, SAP BRF+, and SOAP/REST APIs, ensuring interoperability and data consistency across systems.
· Developed technical and functional documentation, including requirements, integration specifications, data flows, and interoperability agreements.
· Defined and validated integration processes through technical testing using Postman and SoapUI, identifying and resolving issues in complex environments.
· Coordinated with clients, stakeholders, and multidisciplinary teams for requirements definition, deliverables tracking, and technical-functional communication management.
Key Achievements
· Optimized integration and support processes, reducing service response times and critical incident resolution time.
· Implemented and consolidated interoperability agreements between multiple SAP systems and external platforms, improving data exchange reliability and traceability. · Served as a technical-functional reference for requirements management, client communication, and timely delivery of key documentation.
· Developed strong analytical and communication skills in multicultural and high-complexity project environments.

• Managed retail teams and customer service operations.
• Developed leadership, communication, results orientation, and personalized customer advisory skills.