Senior System Administrator cum SAP Basis (R&A) Analyst
Del Monte Foods UAE (FZE)
Total years of experience :17 years, 9 Months
Del Monte Foods UAE (FZE)
Al Aweer, Dubai, UAE
April 13, 2011 - present
The Main Purpose of the role:
To ensure the streamlined operation of the IT Infrastructure in alignment with the business objectives of the organization. This individual will plan, coordinate, direct, and design IT Infrastructure -related activities of the UAE unit, as well as provide support for daily operational activities of the IT Infrastructure and user base in UAE
The main areas of responsibility:
• Contribute to and maintain system standards
• Research and recommend innovative, and where possible automated approaches for system administration tasks
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
• Perform regular security monitoring to identify any possible intrusions
• Perform regular file archival as necessary
• Create, change, and delete user accounts per request
• Oversee the administration and maintenance of computer stations and software for the assigned user base
• Suggest areas for improvement in internal processes along with possible solutions
• Ensure optimal use, maintenance & administration of IT Infrastructure
• Provide proactive IT user support to a user base, currently spread across Dubai & Abu Dhabi (Pan Emirates)
• Keep inventory of all IT equipment as per specified standards
• Ensure streamlined multi-tiered backups
• Manage, monitor and guide team members (if any assigned) on a constant basis
• Ensure optimal service levels in line with Regional IT directives
• Ensure strict compliance to corporate IT policy & guidelines
• Keep IT management constantly informed of any risks, issues & improvements needed
Dimensions of the Job (targets):
• Ensure all assigned tasks are implemented in accordance with the agreed plan and remain on time and within budget
• Assist in the annual budgeting process by estimating costs and expenditure for the local unit
• Keep track of idle assets and escalate to Regional IT Infrastructure Manager for disposals through Finance Department
• Track Service Levels Provided by 3rd parties and provide detailed report to IT management as needed
• Creation and maintenance of relevant IT infrastructure documentation in line with Regional & Corporate directives
• Ensure that all relevant parties are kept up to date with regard to the ongoing progress of day to day activities and assigned projects
• Plan local IT hardware contract renewals and changes well in advance of deadlines
• Ensure that Company policies for procurement, contracts, and capital authorization are complied with
• Allocate all necessary effort and resources to ensure downtime of any system is kept to a minimum, assigned SLA’s are met and to pre-plan and communicate planned downtime to minimize business disruption
• Undertake problem resolution initiatives with area of responsibility to ensure that the number of “incidents” are reduced
• Maintain IT asset inventory for UAE& track warranties, useful life and maintain spares and backup equipment always
• Accountable along with Regional IT to ensure security of all equipment including server rooms
Dufry Sharjah Duty Free Shops (FZC)
Sharjah International Airport
Sharjah, United Arab Emirates 4476
June 28, 2007 - April 12, 2011
IT System Administrator and Infrastructure Consultant
• Overall IT System Administration and IT Support for over 300 Regional and Local Users
• Knowledge in ERP System using Navision Infostore.
• On Daily Basis of Implementation of Duty Free sales posting
• Great working knowledge in Duty Free sales analysis
• Weekly and Monthly sales reporting to the Head Office (Basel, Switzerland)
• Inflight On board POS hardware technician.
• Network Security and Antivirus Program Specialist
• PC and Laptops hardware repair and software installation specialist
• POS (Point of Sale) hardware and software support specialist
• Ability and well experienced in Duty Free and Duty Paid Retail Operation scheme and work flow
• Overall management of computer networks, front & back office servers and clients
• Technically knowledgeable in Electronics and Computer Troubleshooting
• Knowledge in Servers, LAN, WAN and intermediate network system.
Responsibilities and Key Activities in Current Company
• Assist to lead overall management and administration of IT network & communication equipment, front & back office server & clients, Office software for day-to-day business of the management, and ERP System
• Act as a front-line interface to end-users, accepting system trouble and problem encountered reports and report to local support or regional/head office IT support with proper template of documentation especially if related to corporate ERP System-Navision/Infostore
• Can work 24 hours if necessary and on call during non-working days or after office hours
• Works under the general supervision of local management and regional & head office IT manager
• Responds to requests for assistance with hardware and software problems; diagnoses problems; repairs or arranges for the repairs or replacement of faulty hardware.
• Installs and upgrades computer hardware, peripherals and application software packages.
• Assisting users on the use of computer equipment and peripherals, software packages, web-based technologies, help desk systems and with newly acquired software applications.
• Monitor operational performance and troubleshoot system problems, isolate the cause of system failures; perform procedures for preventative maintenance including system back up, recovery and equipment cleaning.
• Performs administration/regular maintenance of network and other IT infrastructure to provide efficient internet and other network services.
• Examine computer threats (virus and spy ware logs) regularly and maintain virus and spy ware free computing environment.
• EMAIL administration with Microsoft Outlook using POP3 server and Web Server (Portal using Citrix Technologies)
• Provides POS (Point of Sales) /TILL technical support both hardware and software in shop floor.
• Maintains inventory records of IT Assets.
• Secures availability of supplies particularly with computer peripherals and consumables such as toners and cartridges.
• Provides basic telephone system support and maintenance or arranges second party support depends with the complexity of problem.
• Performs daily full file and database backup.
Skills Required
• Strong interpersonal and communication skills; capable of training users in Corporate ERP system.
• High skill with Retail Business Application System
• Familiarity with most basic system administration tools, security and processes; for example, add and remove user accounts, use backup programs, install network client/client and, maintain corporate ERP system and its database files
• Fundamental understanding and experienced in database management, programming - report development and networking
• Familiarity with Navision, SQL, MS Office Application, and networked/distributed computing environment concepts
• Familiarity with basic accounting and local accounting law
• Teaching Basic IT Skills and Trainings
• IT Laboratory Management and Trainings
• Knowledgeable in System Analysis and Design for the Institution
• Teaching Microsoft Applications (Word, Excel, Powerpoint, ect…)
• Training of Basic Web Designing using Microsoft Frontpage
• Data Analysis using Excel for basic accounting
• Teaching Basic Internetworking Protocol
July 2004 Computer Maintenance and Servicing • Computer Troubleshooting • Software Installation and Configuration • LAN/Workgroup Installation Computron Business Center Iloilo City, Philippines 5000
Western Institute of Technology Iloilo City, Philippines 5000 Bachelor of Science in Computer Engineering Major in Electronics and Hardware Troubleshooting Microprocessor Design: Automated Cable Car Project Design: Electronic Basketball Game Machine March 2004 Technical Education and Skills Development Authority Iloilo City, Philippines 5000 Computer Maintenance and Servicing