Customer Service Representative
ACE Life Insurance
مجموع سنوات الخبرة :3 years, 1 أشهر
Current Work: ACE Life Insurance: *Job title: Customer Service Representative (from 5/11/2011 20/6/2012)
*Job description: 1-Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
2-Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
3-Responsible of renewal of the lapsed policies.
4- Cross Sell new products to the existing customers
Previous Experience:-
1-Barclays Egypt Bank
*Job title: PERSONAL BANKER OFFICER. (31/10/2010 till 3/11/2011)
*Job description: 1- Responsible of opening all kinds of accounts (saving-current-joint)
2- Responsible of making credit cards, debit cards.
3- Responsible of personal loans, car loans and over drafts
4- Responsible of making Certificate of deposits and Time deposits
5- Ensure handling and covering all customer service requirements to ensure services
Excellency.
6- Responsible of the Customer Service Area, acting as a preparer to key- in data needed to the system.
7- Perform the maker function for all customer service required maintenance. 8- potential clients.
9- Responsible for achieving& delivering my preset targets at the end of the year.
2-Saif Group for Textile and Spinning: (01/01/2009 till 18/4/2010)
*Job title: Human Resources Recruitment Specialist
Job Responsibilities: 1-Recruit, interview, test, selects joiner workers to fill vacant positions.
2. Keep up-to-date employment requests sheet to know the opening positions.
3-Administer employment tests according to job needs.
4-Prepare reports and recommends procedures to reduce absenteeism and turnover.
5-Implement the KPIs of the company
6-Implement employee satisfaction survey for improvement
1-Credit Agricole Egypt Bank: *Job title: CUSTOMER SERVICE OFFICER.
2) Barclays Bank.
* Department: RETAIL & OPERATION
3) - Clarkson for Shipping
* Job Title: OPERATION
*Secondary Education: El Nasr Girls College (E.G.C)