insurance adviser
orient al futtaim
Total years of experience :13 years, 6 Months
insurance adviser Orient Al-Futtaim.
December 2013 - February 2014 (3 months)Head office
Advisor January 2014 to Present
•Soliciting, discussing and motivating customer about life-insurance policy.
•Facilitating customer with regard to queries
•Maintains customer files
•Record in system custom related data
•Liaison with Finance, Banks, Claim department regarding insurances.
•Customer relationship management
• We as a team work on papers less environment by adopting the file net software.
• Provide detailed monthly departmental reports and updates to senior management.
• I am actively involved in designing, structuring and implementing the process for making the hard copies into soft copies and drain this information to end users and many more activities on file net environment.
•I also supervising the department of printing and scanning with the strength of almost 12 people.
• Developed, implemented and monitored programs to maximize customer satisfaction.
• Effectively managed departmental expenses to stay within allocated budget.
• Resolved customer questions, issues complaints.
• Effectively communicated with team members to maintain clearly defined expectations.
• Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
•Attracts potential customer by answering product and service questions: suggesting information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; follow up to ensure resolution.
• Recommends potential product or services to management by collecting customer information and analyzing customer needs
• Providing help and advice to customer using your organization’s products or services.
• Open customer account by recording account information.
• Maintains customer record by updating account information.
• Contributes to team effort by accomplishing related results as needed.
• Helping to develop a customer service policy for an entire organization.
• Handling face-to-face inquiries from customers.
• Communicating courteously with customers by telephone, email, letter and face to face.
• Issuing refunds or compensation to customer.
• Keeping accurate records of discussions or correspondence with customers.
• Update record of client name, nomination and correspondence address in system.
I did my MBA in Banking and Finance from Newport University Karachi Pakistan.
Basic Knowledge about relevant subjects.