Digital Marketing & Operations Specialist
Just Be Wellbeing Center
مجموع سنوات الخبرة :4 years, 2 أشهر
Develop and implement comprehensive digital marketing strategies to promote the events that are
taking place in the center.
Create and manage online marketing campaigns across various platforms such as social media, email marketing, SEO/SEM, and paid advertising.
Conduct market research and competitor analysis to identify trends, target audiences, and optimize marketing efforts.
Monitor key performance indicators (KPIs) and analytics to measure campaign effectiveness and make data-driven improvements.
Oversee scheduling and booking systems to optimize resource utilization and provide seamless customer experiences.
Maintain inventory management systems, monitor stock levels, and coordinate with suppliers for timely replenishment.
Develop customer acquisition and retention strategies to increase client base and promote loyalty.
Respond to customer inquiries, feedback, and complaints promptly and professionally, ensuring high levels of customer satisfaction.
Work with management to develop and implement business
development strategy for a defined territory.
Update and maintain customer information database on regular basis.
Participate in meetings to report business prospect and status updates to management.
Maintain customer relationship to retain and enhance their experience
Developed cross-channel social media platform to engage different customer segments on Facebook, Instagram, Youtube and Twitter.
Used Photoshop and Canva to create eye-catching visuals that had a regular engagement in excess of 150%.
Moderated user content to ensure all engagement with the brand was appropriate and amplified company message.
Created multiple social media paid advertisements on Facebook and Instagram along with influencer marketing on YouTube.
Conducted market analysis to identify key customer segments and growth opportunities.
Executed organic and paid social media campaigns, generating engagement increases across all platforms.
Analysed campaign performance, using result data to optimize strategies for future marketing projects.
Successfully managed multi-channel marketing campaigns to generate new leads. Conducted effective market research and CRM management to analyze customer data and build accurate profiles.
Analysed exact client needs, producing engaging content to drive brand awareness across social media.
Facilitated successful product promotion by designing effective new marketing materials.
Analysed website performance and effectively practised SEO optimisation, increasing web traffic by 60%.
Seller Support | Query Resolution | Escalation Handling | Seller
Satisfaction/Experience | Performance Metrics
Helped Sellers with inventory management and logistics-related functions.
Researched detail page discrepancies and assisted Sellers with display
corrections. Transferred additional queries to the concerned departments and
followed up on the resolution of outstanding issues/queries. Achieved and
maintained predefined performance metrics goals, such as
Customer Relations | Troubleshooting | Customer Service/Satisfaction | Issue
Resolution | Customer Retention
Maintained goals by meeting customer satisfaction, call times and upgrading of
services. Addressed customers inquires and ensured customers were directed
to correct department/s to resolve issues, if needed. Worked in both a group
setting and independently. Managed customer service resulting in excellent
long-term relationships and account retention. Educated customers and
potential customers who had queries about policies and products.
Demonstrated integrity with experience in Customer Care and
management.
Regularly contacted and established relations with client base to identify
and resolve issues.
Maintained meticulous and secure records of sensitive customer
information.
Interrupted
courses: CERTIFICATIONS C1 level - IELTS Certificate A2 level - Italian Language (passed language exam at Politecnico di Torino)
لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.