SALES EXECUTIVE
INTERCONTINENTAL HOTEL
Total des années d'expérience :14 years, 11 Mois
• Develop and Implement Sales Strategies to Increase Hotel Occupancy and Revenue.
• Monitor and Analyze Sales Performance and Market Trends to Identify Opportunities for Growth.
• Develop and Maintain Relationships with Key Clients and Partners.
• Negotiate Contracts and Rates with Corporate, Leisure, and Group Clients
• Increasing REVPAR And Gaining Market Share Versus Our Competitive Set Through an Aggressive Direct Sales Effort and
Strategic E-Commerce Sales and Marketing Efforts.
• Continually Provide Excellent Customer Service to Build Customer Loyalty and Client Base.
• Meet And Arrange Sales Calls with Prospective Clients to Generate Business for The Hotel.
• Establish Viable Sales Leads Through Proactive Networking Activities, Maintain and Develop Key Accounts and Prospect.
• Setting Goals and Developing Plans for Business and Revenue Growth as a Start-Up Company.
• Researching, Planning, and Implementing New Target Market Initiatives.
• Finding And Developing New Markets and Improving Sales.
• Attending Conferences, Meetings, And Industry Event
• Supervise a Team of Representatives Offering Customer Support.
• Overseeing the Customer Service Process and Resolving Customer Complaints.
• Creating Policies and Procedures and Planning the Training and Standardization of Service Delivery.
• Build &implement an Effective Customer Base & Loyalty Program and Call Center Training.
• Identify and Convert New Account Opportunities for The Business and Find Ways to Improve and Develop Sales Numbers
• Developing Client’s Database through Cold-Calling, Advertising, Emails, and Business Presentations.
• Conducting Negotiations with Real Estate Agents’ Owners and Clients and Close the Purchasing Deals.
• Consulting with Clients to Identify Their Needs, Preferences, and Financial Concerns to Assist Making Purchasing Decisions.
• Ensure the Safety and Comfort of Passengers Aboard Flights, Work Independently, Perform Effectively in a Team, And Build
Trust Relationships with Passengers.
• Supervise correct and fair allocation of crew positions by auditing and reviewing, manage action, follow up and provide
feedback to cabin crew on cabin flight report.
• Ensure all procedures, manuals and documentations in the Briefing Office are updated and maintained and company policy
requirements
• Provide a High Standard of Customer Care and Dealing with VIPs.
• Maintain and Gather Knowledge on Emergency Operations Such as Aircraft Evacuation, Administering First Aid to Ill or
Incapacitated Customers and Manage Unusual Incidents
• Welcome guests, manage online and phone reservation and perform all check-in and check-out tasks.
• Answer inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding
shopping, dining, or entertainment
• Complete Basic Receptionist, Check In-Out and Reservations Responsibilities.
• Handling Guests Inquiries and Complaints Professionally.
• Provide an Outstanding Guest Experience, Solve Problems When Challenges Arise.
• Establishes and Maintains Cooperative Relationships with Internal Government Sectors, International Federation’s
Community, and Employees.
• Arranging Ticketing, Reservation, Meeting, Lodging, Dining, And Any Other Needs the Delegations, Visitors, And Sponsors.
• Seeking Opportunities for Partnerships, Sponsorships, And Advertising