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Nour Bakhsh, Reservation Agent

Nour Bakhsh

Reservation Agent·Pullman Zamzam Makkah / Abraaj al-haram

Saudi Arabia

Diploma, Diploma/Business

Work experience

Total years of experience: 1 years, 0 months

Reservation Agent

March 2019 - February 2020

Pullman Zamzam Makkah / Abraaj al-haram

Saudi Arabia

March 2019 - February 2020

• Collaborated effectively within a dynamic team of agents to manage and streamline guest reservations.
• Received and responded to incoming calls, ensuring prompt and professional service.
• Efficiently added, edited, and organized client bookings, enhancing overall customer satisfaction.
• Communicated with clients and companies through emails, maintaining strong relationships and clear information flow.
• Proactively followed up with clients via calls to confirm bookings and address any inquiries.
• Processed online payments securely, ensuring a smooth transaction experience for clients.
• Verified client confirmations, contributing to a high level of accuracy and reliability in reservations.
• Developed skills in customer service and sales, preparing for a leadership role in a reservation team and IT help desk support.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

College Of Excellence

February 2017

February 2017

Diploma, Diploma/Business

Saudi Arabia

Skills

Management
Expert
Management
Expert
الادارة
Expert
الادارة
Expert
Reservations
Expert
Reservations
Expert
Customer Service
Expert
Customer Service
Expert
Customer Care
Expert
Customer Care
Expert
Sales
Expert
Sales
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Banking
Intermediate
Banking
Intermediate
Teamwork
Intermediate
Teamwork
Intermediate
Management
Intermediate
Management
Intermediate
time management
Expert
time management
Expert
Customer Service
Intermediate
Customer Service
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
Accounting
Intermediate
Accounting
Intermediate
Administration
Intermediate
Administration
Intermediate
Microsoft Excel
Beginner
Microsoft Excel
Beginner
Opera
Intermediate
Opera
Intermediate
Tourism
Intermediate
Tourism
Intermediate
Problem Solving
Intermediate
Problem Solving
Intermediate
Outlook
Intermediate
Outlook
Intermediate
Typing
Intermediate
Typing
Intermediate
Microsoft PowerPoint
Intermediate
Microsoft PowerPoint
Intermediate
Mail
Intermediate
Mail
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Office Work
Intermediate
Office Work
Intermediate
Hotel Reservations
Intermediate
Hotel Reservations
Intermediate
Call Center
Intermediate
Call Center
Intermediate
Sales
Intermediate
Sales
Intermediate
Customer Care
Intermediate
Customer Care
Intermediate
Sales Representatives
Intermediate
Sales Representatives
Intermediate
إدخال البيانات
Intermediate
إدخال البيانات
Intermediate
Data Input
Intermediate
Data Input
Intermediate
إدراة الوقت
Intermediate
إدراة الوقت
Intermediate
التسويق
Intermediate
التسويق
Intermediate

Languages

Arabic

Native Speaker

English

Expert