customers service officer
ICICI BANK LTD
Total years of experience :4 years, 7 Months
Data Entry Operator
• Over 1 year’s data entry experience.
• Perform general data entry using SAP, Microsoft Excel and Word.
• Input data into a variety of computer programs with pace and correctness
• Perform a wide variety of secretarial tasks in support of the business
• Answer phones and create notifications in the system
• Contact with internal and external customers
Worked as a customer service officer in icici bank ltd in credit card department
Voice Process (phone banking and telephone calling )
Over 20 months of experience in Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.
Completes orders by recording names, addresses, and purchases; referring orders for filling.
Keeps equipment operational by following manufacturer's instructions and established procedures.
Secures information by completing data base backups.
Maintains safe and clean working environment by complying with procedures, rules, and regulations.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.
Over 2 years of experience in serving customers, dealing with customer queries and complaints, displaying products, helping with special promotions, ordering stock,
Managing and motivating staff, Meeting sales targets, Managing stock, Passion and commitment to retail, Self motivation, Ability to work in a team, Good communicator, Excellent customer service skills, Ability to work under pressure and remain calm, Confidence and enthusiasm.
AREAS OF EXPERTISE
Able to help customers find what they want.
• RETAIL Fully aware of security issues concerning stock in relation to shoplifting, leakage and theft.
• Experience of working in a commission based sales environment.
• Able to maintain high standards of display & visual merchandising to ensure the store is well presented. Ready and able to work individually or within a team environment.
• Good with numbers, and able to use modern computerized equipment and specialist retailing software.
• Good numerical skills with the ability to manually calculate costs without error.
• Sales able to promote a store and its products through effective marketing activities like leafleting etc.
• Experience of working in a commission based sales environment.
• Able to accurately describe a products features and benefits to a customer.
• Willing to work on a shift basis including evenings and weekends.
• PERSONAL Always smartly dressed, articulate and presentable.
• Ability to take ownership of issues and to work alone with little or no supervision.
• Extremely organized with a high level of attention to detail.
• Ability to respond to timeframes and deadlines with pace.
• CAREER HISTORY Retail Store - Coventry SALES ASSISTANT April 2013 contributing to the overall performance of the store by driving sales at every opportunity whilst at the same time making sure every customer receives exceptional levels of service and enjoys their visit to the store. Duties Serving customers at the sales counter.
• Offering face to face advice to customers on the stores products.
• Maximizing store revenue by suggesting upgrades, insurance and add-ons to customers.
• Processing returns and refunds as required in line with company procedures.
• Using the stock management system to log, check, locate and move stock both in and out of the store.
• Responsible for the daily management of the till in the absence of the senior members.
• Ensuring that all areas are clean and adhere to the company’s clear floor policy and Health and Safety requirements.
• Making sure that any item which is removed from a display column is replaced immediately after a sale.
• Handling customer complaints in a calm manner.
completed degree in 2016 in masters mba marketing
Consistently excellent academic record. Good analytical and communication skills.