Customer service associate
Abu Dhabi commercial bank
مجموع سنوات الخبرة :12 years, 3 أشهر
1.Determines requirements by working with customers.
2.Answers inquiries by clarifying desired information; researching, locating, and providing information.
3.Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
4.Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
5.Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
6.Maintains call center database by entering information.
7.Keeps equipment operational by following established procedures; reporting malfunctions.
8.Updates job knowledge by participating in educational opportunities.
9.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
1.Determines requirements by working with customers.
2.Answers inquiries by clarifying desired information; researching, locating, and providing information.
3.Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
4.Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
5.Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
6.Maintains call center database by entering information.
7.Keeps equipment operational by following established procedures; reporting malfunctions.
8.Updates job knowledge by participating in educational opportunities.
9.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
1. Plan and schedule meeting and appointment for the CEO.
2. Organize and establish filing system to the establishment.
3. Prepare financial reports for the company and subsidiaries.
4. Analysis and summaries financial reports to the CEO and board.
5. Preparing internal memo and external letters.
6. Create, transcribe and distribute meeting agendas and minutes of meetings
7. Meet and greet visitors.
8. Assist and provide administrative affairs to CEO.
9. Develop and maintain effective relationships with internal and external partners through oral and written communications. Respond to internal and external phone calls, emails, comments and suggestions in a timely manner.
1. Compare data with source documents, or re-enter data in verification format to detect errors.
2. Compile, sort and verify the accuracy of data before it is entered.
3. Locate and correct data entry errors, or report them to supervisors.
4. Maintain logs of activities and completed work.
5. Read source documents, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.
6. Select materials needed to complete work assignments.
7. Store completed documents in appropriate locations.
I will graduate on january 2012.
