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Nora Alshammri, CRM & Growth Specialist

Nora Alshammri

CRM & Growth Specialist·ITCAN Digital Marketing

Saudi Arabia

Bachelor's degree, Marketing And Advertising

Work experience

Total years of experience: 4 years, 0 months

CRM & Growth Specialist

October 2025 - Present

ITCAN Digital Marketing

Dammam, Saudi Arabia

October 2025 - Present

• Develop and execute CRM and lifecycle marketing strategies to improve customer retention, engagement, and
lifetime value.
• Build audience segmentation strategies for personalized email, push notification, and in-app messaging
campaigns.
• Analyze customer behavior, campaign performance, and conversion funnels to identify growth opportunities.
• Monitor marketing KPIs and continuously optimize campaign performance using data insights.
• Collaborate with marketing, product, creative, and development teams to execute integrated marketing
initiatives.
• Support marketing automation initiatives that enhance customer experience and business growth.

Company industry:
Marketing

Marketing Campaign Executive

February 2023 - September 2025

ITCAN Digital Marketing

Dammam, Saudi Arabia

February 2023 - September 2025

• Planned and executed digital marketing campaigns aligned with business objectives and brand strategy.
• Conducted market research, competitor analysis, and consumer trend analysis to improve campaign
effectiveness.
• Managed campaign budgets while optimizing ROI, CPI, and overall campaign performance.
• Collaborated with creative, media, CRM, and development teams to deliver integrated marketing campaigns.
• Analyzed campaign performance using Google Analytics, Adjust, and internal reporting dashboards.
• Prepared campaign performance reports and recommended optimization strategies based on data insights.
• Supported customer acquisition initiatives across multiple digital marketing channels.

Company industry:
Marketing
Job role:
Marketing and PR

Freelance Content Creator

June 2023 - July 2023

Nafahat Beauty Store

Dammam, Saudi Arabia Remote

June 2023 - July 2023

• Planned, created, and scheduled engaging social media content to increase brand visibility.
• Monitored content performance and optimized strategies using engagement metrics.
• Conducted competitor analysis and researched market trends to identify content opportunities.
• Collaborated with the business owner to maintain a consistent brand identity across digital platforms.

Company industry:
Marketing
Job role:
Marketing and PR

Script writer intern

July 2022 - February 2023

ITCAN

Dammam, Saudi Arabia

July 2022 - February 2023

Company industry:
Marketing
Job role:
Marketing and PR

Education

LEARN N DIGITAL.

January 2024

January 2024

Bachelor's degree, Marketing And Advertising

Saudi Arabia

King Faisal University

July 2022

July 2022

Bachelor's degree, English

Saudi Arabia

General English language

King Faisal University.

January 2022

January 2022

Bachelor's degree, bachelor in English language,

Saudi Arabia

King Faisal University.

January 2022

January 2022

Bachelor's degree, language

Saudi Arabia

Skills

Analysis
Expert
Analysis
Expert
Copywriting
Expert
Copywriting
Expert
Digital Marketing
Expert
Digital Marketing
Expert
Marketing
Expert
Marketing
Expert
CANVA (SOFTWARE)
Intermediate
CANVA (SOFTWARE)
Intermediate
COPYWRITING
Intermediate
COPYWRITING
Intermediate
CREATIVE WRITING
Intermediate
CREATIVE WRITING
Intermediate
PYTHON (PROGRAMMING LANGUAGE)
Intermediate
PYTHON (PROGRAMMING LANGUAGE)
Intermediate
SALES
Intermediate
SALES
Intermediate
ADOBE PHOTOSHOP
Intermediate
ADOBE PHOTOSHOP
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
WRITING
Intermediate
WRITING
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
Marketing
Expert
Marketing
Expert
CAMPAIGN MANAGEMENT
Intermediate
CAMPAIGN MANAGEMENT
Intermediate
AUDIENCE SEGMENTATION
Intermediate
AUDIENCE SEGMENTATION
Intermediate
CONTENT STRATEGY
Intermediate
CONTENT STRATEGY
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
MARKET RESEARCH
Intermediate
MARKET RESEARCH
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
PERFORMANCE ANALYTICS
Intermediate
PERFORMANCE ANALYTICS
Intermediate

Languages

Arabic

Native Speaker

English

Expert

French

Beginner

Training and Certifications

Certifications
Google.
Google analytics for beginners
Google.
The fundamentals of digital marketing
Facebook/Meta.
Introduction to social media marketing
Writing creative content
Google.
the fundamentals of digital marketing
Jul 2021
Google Analytics for Beginners
Jan 2024 - Dec 2026
Introduction to Social Media Marketing
Jul 2021

Hobbies and interests

Content Creation

Built marketing portfolios and creative campaign concepts for personal and professional projects.

Digital Marketing

Continuously explore new marketing trends, AI tools, and CRM strategies through courses and industry resources.