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Nora Sadiki, Marketing & Operations Manager

Nora Sadiki

Marketing & Operations Manager·Dubai Herbal & Treatment Centre

United Arab Emirates

Bachelor's degree, Degree Healthcare Adminitration

Work experience

Total years of experience: 16 years, 8 months

Marketing & Operations Manager

July 2013 - July 2017

Dubai Herbal & Treatment Centre

Dubai, United Arab Emirates

July 2013 - July 2017

• Ran multiple social media campaigns
• Started multiple collaborations with external partners such as Emirates NBD, APC, DEWA, Nakheel, Mashreq Bank etc.)
• Market research
• Event management
• Customer service
• Mystery shoppers
• Part of the project team implementing the extension supporting the project manager
• Managed a team of one
• ISO 9001 2008 Quality management Marketing
• Run all PR correspondence
• Monitored social media reviews
• Responsible for Marketing plan F&B, Spa and Clinic
• Barter deals
• Marketing budget

Company industry:
Other Healthcare Services
Job role:
Marketing and PR

World Trip

July 2012 - February 2013

Sabbatical

Germany

July 2012 - February 2013

Company industry:
Other Business Support Services
Job role:
Hospitality and Tourism

Clinic Manager

October 2005 - June 2012

Aesthetische Medizin Koeln

Germany

October 2005 - June 2012

- Responsible for business assessment tax
- Purchasing
- Payments by instalment
- Company payroll


• Responsible of administration:
- Control management
- Marketing and PR
- Coordinating of physician’s schedule
- Booking analysis
- Customer service
- Negotiating with medical suppliers
- Organization and management of meetings
- General correspondence
- Managed a team of 8
- Monitored online reviews

• Responsible for surgery & skin care treatments:
- Organization of the operation plans
- Patient relation (pre and after care)
- Clinical tools check

• Responsible for events:
- Monthly botox nights to gain new customers
- Open days to gain new customers

• Responsible for HR
- Construction of the working and vacation plans
- Recruitment and training of new employees
- Construction of the working and vacation plans
- Recruitment and training of new employees
- Yearly staff appraisals
- Team building & meetings

Company industry:
Other Healthcare Services
Job role:
Medical, Healthcare, and Nursing

Team Leader

August 2000 - September 2005

Dr. P. Assadi - Pielsticker

Germany

August 2000 - September 2005

• Responsible for operations:
- Patient relation (practice and home care)
- Order / purchases of medical supplies
- Organization and management of meetings
- Laboratory investigations
- General correspondence
- Managed a team of 5
• Responsible for HR:
- Construction of the working and vacation plans
- Training of apprentices

Company industry:
Other Healthcare Services
Job role:
Medical, Healthcare, and Nursing

administration

-

-

- Control management
- Marketing and PR
- Coordinating of physicians schedule
- Booking analysis
- Customer service
- Negotiating with medical suppliers
- Organization and management of meetings
- General correspondence
- Managed a team of 8
- Monitored online reviews
• Responsible for surgery & skin care treatments:
- Organization of the operation plans
- Patient relation (pre and after care)
- Clinical tools check
• Responsible for events:
- Monthly botox nights to gain new customers
- Open days to gain new customers
• Responsible for HR
- Construction of the working and vacation plans
- Recruitment and training of new employees
- Construction of the working and vacation plans
- Recruitment and training of new employees
- Yearly staff appraisals
- Team building & meetings
Practice Dr. P. Assadi-Pielsticker, Germany
General physician Clinic

Job role:
Administration

Education

GLA Bremerhaven

August 2000

August 2000

Bachelor's degree, Degree Healthcare Adminitration

Germany

Skills

ACCOUNTANCY
Intermediate
ACCOUNTANCY
Intermediate
ATTENTION TO DETAIL
Expert
ATTENTION TO DETAIL
Expert
BASIC
Expert
BASIC
Expert
BUDGETING
Expert
BUDGETING
Expert
BUSINESS CONSULTING
Intermediate
BUSINESS CONSULTING
Intermediate
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
CONCEPT DEVELOPMENT
Expert
CONCEPT DEVELOPMENT
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DESIGN
Beginner
DESIGN
Beginner
BUSINESS ENGLISH
Expert
BUSINESS ENGLISH
Expert

Languages

Arabic

Expert

English

Expert

German

Expert