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NORAH Hassan, HR Manager

NORAH Hassan

HR Manager·Heights

Saudi Arabia

Master's degree, Excutive Management

Work experience

Total years of experience: 16 years, 6 months

HR Manager

January 2026 - Present

Heights

Riyadh, Saudi Arabia

January 2026 - Present

• Develop and implement HR strategies, annual plans, objectives, and budgets aligned with
organizational goals.
• Lead and oversee all HR operations, including employee lifecycle management (onboarding,
contracts, transfers, promotions, and offboarding), ensuring efficiency and consistency.
• Design and manage organizational structures, workforce planning, and job descriptions to
support business growth and operational needs.
• Supervise recruitment, talent acquisition, training, performance management, and employee
relations to ensure high employee engagement and productivity.
• Ensure full compliance with labor laws, company policies, and regulatory requirements, including
Saudization (Nitaqat) and government platforms (Qiwa, GOSI, Muqeem).
• Monitor and analyze HR KPIs, prepare periodic reports, and drive continuous improvement
initiatives across HR functions.
• Manage HR systems and digital platforms (e.g., Microsoft Dynamics 365 HR) to optimize
processes and data accuracy.
• Develop and implement training and development plans for HR team members to enhance
capabilities, efficiency, and foster a culture of teamwork and continuous learning.
• Monitor HR department performance, conduct periodic and annual employee evaluations, and
provide actionable recommendations for performance improvement and talent development.
• Support strategic decision-making by providing data-driven insights, workforce analytics, and HR
operational reports.
• Perform other related duties as assigned in line with organizational needs.

Company industry:
Hospitality & Accomodation
Job role:
Human Resources and Recruitment

hr manager

October 2020 - Present

scoops

Khobar, Saudi Arabia

October 2020 - Present

Strategic Planning & Alignment

● Supported the development and execution of corporate strategy, defining HR strategic priorities, mission, and objectives in alignment with organizational goals and leadership vision.
● Partnered with departments to cascade strategic objectives into actionable HR and operational plans, ensuring alignment and accountability.
● Consolidated strategic and functional plans to monitor progress and drive alignment across all HR functions.
Performance Management

● Designed and implemented HR performance management frameworks and KPIs to evaluate effectiveness and progress toward strategic goals.
● Monitored and analyzed organizational performance data, identifying areas for improvement and recommending corrective actions.
● Prepared comprehensive performance reports and insights for executive review and strategic decision-making.
Project Management

● Led and coordinated HR and cross-functional strategic projects, ensuring adherence to timelines, governance frameworks, and quality standards.
● Assessed project risks, developed mitigation plans, and ensured lessons learned were captured and applied.
Organizational Excellence & Development

● Conducted assessments and benchmarking to identify performance gaps and improvement opportunities across HR processes and practices.
● Developed and supported initiatives to enhance organizational efficiency, employee engagement, and service delivery excellence.
● Led quality improvement and excellence programs, ensuring alignment with best practices and continuous development goals.
Leadership & Capability Building

● Mentored and guided junior HR team members to enhance capability, accountability, and performance.
● Promoted a culture of collaboration, performance excellence, and continuous improvement within the HR function.
Key Achievements
● Developed and implemented a comprehensive HR strategy aligned with organizational goals, improving cross-functional collaboration and strategic execution.

● Introduced performance management frameworks that increased goal alignment and accountability across departments by 30% within the first year.

● Streamlined KPIs and reporting processes, reducing manual reporting time by 40% and enabling real-time performance tracking for leadership.

● Led HR transformation initiatives to modernize policies, processes, and governance, resulting in enhanced efficiency and improved employee experience.

● Spearheaded organizational excellence initiatives, earning recognition for quality improvement and operational excellence compliance.

● Collaborated with leadership to redesign organizational structure, optimizing workforce planning and enhancing role clarity and accountability.

● Designed and delivered strategic capability programs that strengthened leadership skills and built a performance-driven culture.

● Oversaw successful delivery of strategic HR projects from planning to implementation, ensuring adherence to timelines, quality, and budget.

● Enhanced internal communication of strategic goals, increasing employee awareness and engagement with the company’s vision and objectives.

Company industry:
Oil & Gas
Job role:
Construction and Building

HR Strategy & Performance Manager

January 2024 - January 2025

Excellence Business Solutions Company

Riyadh, Saudi Arabia

January 2024 - January 2025

• Led and coordinated HR and cross-functional strategic projects, ensuring adherence to timelines,

governance frameworks, and quality standards.

Key
• Developed and implemented a comprehensive HR strategy aligned with organizational goals,
improving cross-functional collaboration and strategic execution.
• Introduced performance management frameworks that increased goal alignment and
accountability across departments by 30% within the first year.
• Streamlined KPIs and reporting processes, reducing manual reporting time by 40% and enabling
real-time performance tracking for leadership.
• Led HR transformation initiatives to modernize policies, processes, and governance, resulting in
enhanced efficiency and improved employee experience.
• Spearheaded organizational excellence initiatives, earning recognition for quality improvement
and operational excellence compliance.
• Collaborated with leadership to redesign organizational structure, optimizing workforce planning
and enhancing role clarity and accountability.
• Designed and delivered strategic capability programs that strengthened leadership skills and built
a performance-driven culture.
• Oversaw successful delivery of strategic HR projects from planning to implementation, ensuring
adherence to timelines, quality, and budget.
• Enhanced internal communication of strategic goals, increasing employee awareness and
engagement with the companys vision and objectives.

Company industry:
Administration Support Services
Job role:
Consulting

COMPENSATION AND BENEFITS SR. SPECIALIST & DEPUTY HR MANGER

January 2022 - January 2024

HRCC

Dammam, Saudi Arabia

January 2022 - January 2024

• Develop and maintain compensation and benefits policies and procedures aligned with the
organizations strategic goals.
• Design organizational structures, job descriptions, job evaluations, and salary scales. Manage
and oversee the organizations compensation and rewards program.
• Design compensation packages and bonus programs in line with the companys strategic plan.
• Supervise employee compensation databases, benchmarking, performance reviews, and
benefits administration.
• Monitor daily employee attendance, prepare overtime reports, and ensure payroll transaction
accuracy.
• Handle employee deductions, loans, advance salaries, and process payroll updates.
• Register new employees in the payroll system and biometric device. Ensure compliance with
payroll regulations and process GOSI contributions. Maintain payroll data integrity and address
payroll queries.
• Prepare comprehensive monthly reports and update the Power BI Dashboard. Manage
disciplinary issues and recommend actions to the HR Director.
• Oversee employee terminations and manage travel desk operations.
• Draft job descriptions and conduct job analyses.

Company industry:
Civil Engineering
Job role:
Construction and Building

Human Resource Operation Specialist

January 2020 - January 2022

SAPIN Company

Dammam, Saudi Arabia

January 2020 - January 2022

• Evaluate current HR practices, identify gaps, and develop HC strategy and plans.
• Create and track initiatives aligned with the HC strategy.
• Design performance management frameworks and tools.
• Define KPIs, conduct performance appraisals, and manage the performance management cycle.
• Analyze performance results, coordinate merit increments, and handle performance-related
complaints.
• Develop career maps and career programs based on performance outcomes.
• Support training execution in coordination with training units.

Company industry:
Manufacturing
Job role:
Human Resources and Recruitment

COMPENSATION AND BENEFITS SR. SPECIALIST & DEPUTY HR MANGER

October 2016 - October 2020

Manfacturing company

Khobar, Saudi Arabia

October 2016 - October 2020

Develop and maintain compensation and benefits policies and procedures aligned with the organizations strategic goals.
● Design organizational structures, job descriptions, job evaluations, and salary scales. Manage and oversee the organizations compensation and rewards program.
● Design compensation packages and bonus programs in line with the companys strategic plan.
● Supervise employee compensation databases, benchmarking, performance reviews, and benefits
administration.
● Monitor daily employee attendance, prepare overtime reports, and ensure payroll transaction accuracy.
● Handle employee deductions, loans, advance salaries, and process payroll updates.
● Register new employees in the payroll system and biometric device.
Ensure compliance with payroll regulations and process GOSI contributions. Maintain payroll data integrity and address payroll queries.
● Prepare comprehensive monthly reports and update the Power BI Dashboard. Manage disciplinary issues and recommend actions to the HR Director.
● Oversee employee terminations and manage travel desk operations.
Draft job descriptions and conduct job analyses.
ADDITION TASKS AS DEPUTY HR MANAGER:
● Developed and implemented strategic HR initiatives aligned with business objectives, including workforce planning, talent acquisition strategies, and succession planning.
● Created and delivered robust training programs, career development paths, and mentorship initiatives to enhance employee skills and engagement.
● Enhanced the recruitment and onboarding process to attract and retain top talent, ensuring new hires felt welcomed and integrated into the company culture.
● Introduced clear and fair performance management systems, including regular feedback, goal setting, and performance reviews.
● Managed employee relations and resolved conflicts, creating an open and transparent environment where employees felt heard and valued.
● Implemented diversity, equity, and inclusion initiatives, ensuring all employees felt respected and had equal opportunities to succeed.
● Leveraged HR technology and analytics to improve efficiency and inform decision-making, using HRIS systems to streamline processes and track HR metrics.
● Ensured compliance with relevant labor laws and regulations, identifying and mitigating potential HR-related risks.
● Collaborated with other department heads and senior management to create a cohesive leadership team dedicated to the companys success.
● Promoted employee well-being through work-life balance initiatives and wellness programs.

Company industry:
Manufacturing
Job role:
Management

Learning & Development Officer

January 2016 - January 2020

SAPIN Company

Dammam, Saudi Arabia

January 2016 - January 2020

• Execute the annual training plan efficiently.
• Provide training to all departments based on requirements and budget.
• Review and develop key performance indicators.
• Consolidate and update employee evaluations weekly.

Company industry:
Manufacturing
Job role:
Human Resources and Recruitment

Human Resource Officer

January 2010 - December 2016

Almalki Group2010-2016

Dammam, Saudi Arabia

January 2010 - December 2016

• Handle the recruitment process and daily administrative duties.
• Minimize data input time in databases.

Company industry:
Business Consultancy Services
Job role:
Human Resources and Recruitment

Human Resource Officer

June 2010 - June 2016

Educational Company

Dammam, Saudi Arabia

June 2010 - June 2016

Handle the recruitment process and daily administrative duties. Minimize data input time in databases.

Company industry:
Higher Education
Job role:
Manufacturing

Education

University of Bahrain

July 2029

July 2029

Master's degree, Excutive Management

Saudi Arabia

New Charter University

December 2024

December 2024

Bachelor's degree, People Management (Human Resource)

United Kingdom

CIPD Level 5

May 2024

May 2024

Higher diploma, Human Resources (People Managment)

United Kingdom

GPA (percentage): 100%

GPA (percentage): 100%

CIPD

May 2024

May 2024

High school or equivalent, Associate Diploma in People Management, CIPD Level 5

United Kingdom

GPA (percentage): 100%

GPA (percentage): 100%

Imam Abdulrahman Bin Faisal University

January 2024

January 2024

High school or equivalent, Resource)

Saudi Arabia

جامعة الدمام

January 2010

January 2010

Bachelor's degree, لغه إنجليزية

Saudi Arabia

GPA (percentage): 75%

GPA (percentage): 75%

English language

Imam Abdulrahman Bin Faisal University

January 2010

January 2010

Bachelor's degree, Bachelor of English Language

Saudi Arabia

GPA (percentage): 75%

GPA (percentage): 75%

Imam Abdulrahman University

January 2010

January 2010

Bachelor's degree, English Language

Saudi Arabia

Imam Abdulrahman University

January 2010

January 2010

Bachelor's degree, Language

Saudi Arabia

Skills

Administrative
Expert
Administrative
Expert
Training and Development
Expert
Training and Development
Expert
Staff Training
Expert
Staff Training
Expert
Recruitment
Expert
Recruitment
Expert
Employee Relations
Expert
Employee Relations
Expert
Team work
Expert
Team work
Expert
APPRAISALS
Expert
APPRAISALS
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
PERFORMANCE MANAGEMENT
Expert
PERFORMANCE MANAGEMENT
Expert
LOANS
Intermediate
LOANS
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
EMPLOYEE RELATIONS
Intermediate
EMPLOYEE RELATIONS
Intermediate
BENCHMARKING
Intermediate
BENCHMARKING
Intermediate
GOAL SETTING
Intermediate
GOAL SETTING
Intermediate
Time management
Expert
Time management
Expert
Team leader
Expert
Team leader
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Communication skills
Expert
Communication skills
Expert
Organisation
Expert
Organisation
Expert
Payroll
Expert
Payroll
Expert
Human Resources
Expert
Human Resources
Expert
Training
Expert
Training
Expert
Recruitment
Expert
Recruitment
Expert
Administration
Expert
Administration
Expert
HR Strategy
Expert
HR Strategy
Expert
HR Management
Expert
HR Management
Expert
ACCOUNTABILITY
Intermediate
ACCOUNTABILITY
Intermediate
CONTINUOUS IMPROVEMENT PROCESS
Intermediate
CONTINUOUS IMPROVEMENT PROCESS
Intermediate
GOVERNANCE
Intermediate
GOVERNANCE
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE STRATEGY
Intermediate
HUMAN RESOURCE STRATEGY
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
ORGANIZATIONAL CHANGE MANAGEMENT
Intermediate
ORGANIZATIONAL CHANGE MANAGEMENT
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
Customer Service
Expert
Customer Service
Expert
COMPUTER VISION
Intermediate
COMPUTER VISION
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
LIFECYCLE MANAGEMENT
Intermediate
LIFECYCLE MANAGEMENT
Intermediate
MICROSOFT DYNAMICS 365
Intermediate
MICROSOFT DYNAMICS 365
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
REGULATORY COMPLIANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
SOCIAL SECURITY
Intermediate
SOCIAL SECURITY
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate

Languages

English

Expert

Arabic

Native Speaker

Memberships

CIPD L5 People Management in Human Resource

Certified

February 2023

Training and Certifications

Certifications
Risk Management
May 2021
Human Resource Management
Dec 2019

Hobbies and interests

reading