document controller
Classical Palace
Total years of experience :17 years, 10 Months
JAWAD BUSINESS GROUP June 2009 - Present
Pumpkin Patch Fashion Division
Senior Sale Advisor/ 2nd In charge
• Acknowledging customer as they enter the shop
• Interacting with customer in a friendly and polite way
• Dealing with any customer complaints in an efficient manner
• Completing stock transfer as requested by store in charge
• Train and coach the team to maintain the highest retail standard and to deliver excellent customer service
• Managing staff performances through daily observation and feedback to store in charge, and highlight the staff for areas and strength for development
• Check daily reports to ensure that refund and exchange are carried out within the guidelines and procedures
• Prepare and submit monthly sales report, weekly feedback reports, till variance report, daily sales summary
• Responsible for visual merchandising in store and window display
• Conduct competitor survey and draw up the action plan
• Maintain all folders and reports updated
• Responsible for stock management and all necessary documents.
• Always prioritizing customers over any task
SANIPEX GROUP - DUBAI November 2008 - May 2009
Receptionist
• Monitor and manage the reception area all times
• Responsible for managing the guest and visitors
• Handle the switch board with fifteen lines efficiently
• Greet visitors and callers, handle inquiries and direct them to the appropriate members according to their needs
• Screen all calls and direct them to appropriate staff members for service
• Take the accurate messages for all staff if they are not available and rely them properly
• Filing and record keeping, typing and printing reports and memos.
• Responsible for distributing all reports for the directors
• Receive and process incoming and outgoing business correspondence
• Responsible for incoming and outgoing couriers
• Responsible for encoding all incoming and outgoing couriers
JAWAD BUSINESS GROUP - DUBAI May 2006 - October 2008
Pumpkin Patch Fashion Division
Sales Advisor
• Consider the customer first other than other task
• Wrapping purchases neatly to ensure high level of presentation
• Helping customer when they want to fit the items
• Handle the till using the retail pro edition
• Ensuring the items available all the times
• Maintain the highest retail standard on the sales floor all the times
• Updating the sales performance diary
• Merchandising the stocks according to brand standard
UNIVERSITY OF BATANGAS (1996-2000) Batangas City, Philippines Bachelor of Science in Commerce Business Management ( Major)