Norane Osman, Head Student Counsellor

Norane Osman

Head Student Counsellor

University of Calgary in Qatar

Location
Qatar - Doha
Education
Master's degree, Inclusive Educational Psychology
Experience
7 years, 6 Months

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Work Experience

Total years of experience :7 years, 6 Months

Head Student Counsellor at University of Calgary in Qatar
  • Qatar - Doha
  • My current job since August 2021
Mental Health/Special Educator at Batshaw Youth and Family Centres Foundation
  • Canada
  • April 2020 to June 2021
Student & Parents Liaison Officer / Deputy Student Protection Focal Point at British Council - Qatar
  • Qatar - Doha
  • March 2015 to August 2018

• Actively monitor young learners for signs of distress and promptly acting on concerns of abuse in line with dedicated British Council processes.
• Making personal invitations to open days, induction days, and parent evenings.
• Handling parents and students complaints Face-to-face and on the phone and reporting promptly.
• Support teachers and the management team with placement testing on premises and off-site.
• Creating and printing Young Learners reports and certificates.
• As Deputy Child Protection Focal Point, support the Focal Point in all CP activities, communications and meetings, and assist in developing CP strategy for the BC Doha.
• Building up an analytical picture of what parents expect and would like and how far the British Council is meeting those expectations, along with recommendations for continuous improvement.
• Undertaking desk research and keeping records of communications for review by the management team, and providing the team with feedback data on a systematic basis.
• Public relations and marketing: assisting Academic Manager Young Learners Manager with marketing of events and marketing activities as appropriate.
• Line managing teaching centre assistants (TCAs) and carrying out performance management meetings in accordance with corporate standards and deadlines.
• Following up proactively on absenteeism and lateness.
• Speak directly with parents to gain a solid understanding of their needs.
• Translating into Arabic any letters, messages, etc. that need to be sent to parents regularly every term.
• Meeting and greeting potential parents and students during to act as a point of communication on courses and ensure an appropriate welcome to the British Council.
• Working with Registration team and Customer Services to ensure Young Learners waiting lists are fully monitored and updated according to the agreed standards.

Education

Master's degree, Inclusive Educational Psychology
  • at McGill University
  • April 2020

Bachelor's degree, BBA - International Hospitality Management
  • at Stenden University Of Applied Sciences
  • June 2015

Specialties & Skills

MENTAL HEALTH
Empathy
COMMUNICATION SKILLS

Languages

Arabic
Expert
English
Expert
French
Intermediate

Training and Certifications

Mental Health First Aid - MH Commission of Canada (Certificate)
Date Attended:
January 2020
Valid Until:
January 2023
Psychological First Aid - Canadian Red Cross (Certificate)
Date Attended:
January 2020
Valid Until:
January 2027