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Norbert Cahil, Sales & Retention Consultant

Norbert Cahil

Sales & Retention Consultant·Fitness First Health Club

Kuwait

Bachelor's degree, MARKETING

Work experience

Total years of experience: 16 years, 3 months

Sales & Retention Consultant

May 2014 - October 2018

Fitness First Health Club

Al Jahra, Kuwait

May 2014 - October 2018

Manager on duty (MOD)
One of the head of Department
Deliver clear membership option to all potential new mebership.
To deliver excellent customer service to all club member and non members.
To be knowledgeable in all aspect of the club operation, and to be able to provide information, club regulation, class timetable, promtion and club event.
Company industry:
Other Healthcare Services
Job role:
Sales

Supervisor/ Receptionist

January 2013 - May 2014

Mourinho Health Institute

Al Kuwait, Kuwait

January 2013 - May 2014

Job description:
➢ Comply at all times the standard and regulation to encourage safe and efficient Spa operation.
➢ Greet guests on time with proper salutation and surely communicate to the masseur and guest request.
➢ Maintain professional relationship with everyone.
➢ Accommodate guest needs booking, confirming and/or changing appointment.
➢ Knowledgeable about all aspect of the Spa treatment, product and facilities.
➢ Overall In-charge sales for entire shift.
Company industry:
Other Healthcare Services
Job role:
Management

Sales Associate

January 2011 - January 2013

Safat Homes & Furniture

Al Kuwait, Kuwait

January 2011 - January 2013

Sales Associate
Safat Homes & Furniture - Alghanim Industry
Kuwait City
January 09, 2012 - January 8, 2013
Job description:
➢ Accepting all the returned/Exchange receipt.
➢ In-charge in manual invoiced with approval by the manager.
➢ Generates invoiced with current promo's (coupons & vouchers)
➢ Assist directly to the customer what they wants' and needs and putting their orders in the system before we generate the invoiced.
➢ Assist all the complaint of the customer.
Company industry:
Sales Outsourcing
Job role:
Sales

Senior Sales Associate/Cashier

June 2007 - December 2010

Cake n Bake (KUWAIT)

Al Farawaniyah, Kuwait

June 2007 - December 2010

Senior Sales Associate/Cashier
Cake n' Bake (KUWAIT)
June 28. 2007 - December 30, 2011
Job description: ➢ Receiving items from the commissary
➢ Prepares reports such as inventory balance, price list, shortages, daily inventory and monthly inventory.
➢ Provides & assist for the customer needs and wants.
➢ Sales In -charge for entire shift.
Company industry:
Sales Outsourcing
Job role:
Sales

Store Supervisor

March 2006 - May 2007

Mall of Asia, Pasay City

India

March 2006 - May 2007

Store Supervisor
Tapa king- Mall of Asia
SM -Mall of Asia, Pasay City
March 23, 2006 - May 23 2007
Job description: ➢ Over-all in charge of the outlet.
➢ Ensure the implementation of the company's mission statement and values, standard operating procedures and objectives.
➢ Ensure that all store personnel are well-informed and adequately trained in their respective positions.
➢ Prepares, submits and files reports needed.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Sales

Salesman

January 2005 - February 2006

SM- Mall of Asia

Philippines

January 2005 - February 2006

Salesman
SM Home Appliances
SM- Mall of Asia
January 14, 2005- February 10, 2006
Job Description: ➢ In -charge for the receiving items and inventory stocks
➢ Assist for the customer needs and wants.
➢ Facing some customer's complaining with regards to the product.
Company industry:
Sales Outsourcing
Job role:
Sales

Office Clerk

September 2003 - October 2004

Worldwide Subscription Agency

Philippines

September 2003 - October 2004

Office Clerk
Worldwide Subscription Agency
Malabon City, Philippines
Sept 01, 2003 - October 05, 2004
Job Description: ➢ In-charge for filling and receiving magazines both local and foreign Magazines
➢ Updating the price quotation
➢ Delivering / Mailing the magazine for their respective locations.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Administration

Service Crew/Cashier

December 2002 - July 2003

Tokyo

Japan

December 2002 - July 2003

Service Crew/Cashier
Tokyo-Tokyo Japanese Restaurant
Glorietta-1, Makati City
Dec. 16, 2002 - July 10, 2003
Job description: ➢ Over-all in charge for cashiering and petty cash handling
➢ Prepares for all reports.
➢ Assist for the customer needs and wants.

Counter/Soda
Company industry:
Banking
Job role:
Customer Service and Call Center

sales Associate/cashier

December 2001 - June 2002

Jollibee Food Corporation

Philippines

December 2001 - June 2002

Jollibee Food Corporation
Enterprise Bldg. Makati City
Dec. 19, 2001 - June 15, 2002
Job description: ➢ Over-all in charge for cashiering and petty cash handling
➢ Prepares for all reports.
➢ Assist for the customer needs and wants.
➢ Prepares and make soda drinks such as coca-cola drinks, ice tea, ice cream
Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Education

College of Business Administration

April 2004

April 2004

Bachelor's degree, MARKETING

Philippines

GRADUATED: Bachelor of Science in MARKETING College of Business Administration

University of Makati

April 2004

April 2004

Bachelor's degree, BSBA MARKETING

Philippines

University of Makati J.P Rizal Ext. West Rembo, Makati City 2000-2004

University Of Makati

April 2004

April 2004

Master's degree, BSBA MARKETING

Philippines

University Of Makati

April 2004

April 2004

Bachelor's degree, BSBA MARKETING

Philippines

Skills

Customer Service
Expert
Customer Service
Expert
Customer Relations
Expert
Customer Relations
Expert
ASSOCIATE
Expert
ASSOCIATE
Expert
CASH
Expert
CASH
Expert
CASH HANDLING
Expert
CASH HANDLING
Expert
CASHIER
CASHIER
CASHIERING
Intermediate
CASHIERING
Intermediate
INVENTORY
INVENTORY
SALES
SALES
SALES ASSOCIATE
SALES ASSOCIATE
SALES IN
Expert
SALES IN
Expert
SENIOR SALES
Expert
SENIOR SALES
Expert
Customer Service
Expert
Customer Service
Expert
Customer Relations
Expert
Customer Relations
Expert

Languages

Arabic
Intermediate
English
Expert
Japanese
Beginner